Sports Direct

Absolutely pains me to go here. Got myself a nice pair of trainers but as usual it's absolutely impossible to pay within 15mins. Today was the worst for a while, huge queue, screaming baby (my own), only one on till while the person on the other till folded clothes whilst avoiding eye contact with everyone opening moaning how long it's taking to pay.

I visited first time at this place and one of the staff member was really rude he was not even guiding me to have my shoe number

Today,9/03/2023, my wife and I stopped in to buy a yoga mat.When we got to checkout, there was a lady in front of us, waiting to be served. After about 30 seconds , the young assistant at the counter stopped doing what she was doing and served the lady.There were two tills.At the time, there were five people behind the counter. They were sorting, or maybe pricing what appeared to be small items of stock. They were aware that we were waiting, but made no effort to serve us. Instead, we had to wait until the young assistant was finished with the first customer, before we were dealt with.I was in retail, with my Father in law back in the 70's and 80's and my training taught me to drop all stock management and serve the customer first. The customer is guaranteed money in the till. The stock can be dealt with any time during the quieter spells, when there are no customers waiting. I'm surprised that your company doesn't teach this one fundamental lesson to your staff members.Otherwise, you are likely to lose sales.All in all, not a great shoping experience. Sorry.

A large store in a convenient location with good quantities of sporting equipment competitively priced.

The studio space here is great and available to use when there is not a class taking place. The gym has all the necessary resistance, weights and cardio machines you would need, and enough free weights as well. For 10 quid a month it's a great gym to go to. The staff are always friendly and its kept clean and tidy. Would definitely recommend.

Sports Direct need to make people aware of returns/exchange policy before purchases are made.Staff unhelpful. Manager dismissive & the other staff member was new, so unable to help. Told to get a credit note or rebuy online, which meant waiting longer for the product & spending an extra £5 on delivery.Long queues. Never answer the phone! Luckily I contacted Sports Direct Maesglas who were helpful & professional and located my item in another store, then went to Cardiff to exchange item & they were also helpful.

Sadly an unpleasant experience today. Waited roughly 10 minutes to be served (looking for new trainers) and the assistant was not helpful in the slightest. I ended up walking out of the place with no intention of going back. The shop isn't always this poor but it's never the best shopping experience.

Had to pop in again 2nd time in a week and buy my 2 youngest granddaughters the quietest coats ever from frozen. Xx

Great advice from the person on the till...thanks. lovely service

I bought shoes online, but the product is defective. I went to the nearest Sports Direct store in Newport 12 Commercial St on Monday 23/10/2023 at 11.00 a.m. to receive information how to return the goods. I didn't have the boots with me because I haven`t wanted to return them in the store. I just needed information . The lady with the blonde hair informed me that I can to return item in this store. I said that bought it online. The lady confirmed that it`s not a problem. I came back with the shoes 30 minutes later, but then the lady's colleague (red hair) informed me that the boots should be returned online. I didn't get the information I needed and wasted my time. Why do the staff at Sports Direct at Newport 12 Commestial St. make a customers wrong, don't provide professional information and don't introduce themselves. I asked politely employees to introduce themselves but they refused. This is degrading and contemptuous treatment for me.