Paul Pilcher Ltd

Paul and his team are very approachable and went above and beyond to help me understand my options, what the process would be, pricing, timescale, etc.I'm generally quite wary of letting tradesmen in my house without me in the same room, but I actually felt confident enough to leave Paul and Ben to do their thing while I shut myself upstairs to work.Both them and Paul's wife who does the paperwork side are very knowledgeable and deal with any queries and worries professionally and in a friendly manner.When a panel arrived with a slight scratch, Paul reassured us that he would get it sorted straight away and a few weeks later they came to replace the panel with no quibbles.As a fellow construction family, we are wary of recommending other trades to customers incase they reflect badly on our business. We have however happily recommended Mr Pilcher to several of our customers with no doubt that he will do as good a job for them as he has done for us.

I passed this man's can and needed help with a window that my ex partner had smashed in a rage. Paul turned up saying it would cost £80 to change the glass, I said that was fine and went to get him the money for boarding it up. When I got back I was told the window was old and he could not get the beading out and that it would be better to replace the window at a cost of £500. He boarded the window by using screws straight into the PVC window so now even if I use another glazier to get window changed the whole window has screw makes in it. He made more damage than he needed to. He used a bad traumatic situation to try to drain money from me. I would not trust him at all.

As is sadly the case with most tradespeople, everything is fine until something goes wrong. Paul was well priced and a delight until I noticed a scratch on one of my windows following installation the same day. Paul's reaction was extremely unprofessional, he came to my property and in an aggressive manner, denied all accountability (when the cause was clearly due to the working party), placing blame on me. After a lengthy exchange, he finally agreed to replace the scratched unit. I have since moved so I feel comfortable submitting my review.

Super efficient and great price