S J Shortman Plumbing & Heating

Robert did great work tracing and sorting out a leak that was causing me endless problems in my bathroom and which caused a hole in my kitchen ceiling below. He was very knowledgeable and helpful and managed to find exactly where it was coming from, something I had been unable to do. SJ Shortman will definitely be my plumber of choice going forward!

I have used S J Shortman for a few years now and on a number of occasions at both my home and my mother-in-laws home. I can honestly say that Robert Shortman is excellent, a very good plumber, very knowledgeable and on two emergency occasions attended within the hour, I couldn't ask for a better service. I would highly recommend this firm for any and all domestic pluming requirements, they also charge a very fair price for the work they do.

Excellent service, very professional getting the job done. Will hire again.

Reliable and competent plumber although not cheap

Thank you very much for a very quick response and a kind, gracious, and professional visit :) Really appreciate it.

I’ve used SJ Shortman previously for issues with our hot water / radiator and found them to be very efficient...... however on waking up this morning with no heating and 2 young children, they were here within 2 hours and fixed the issue and have a longer term plan to sort it out. Can’t fault the service and speed. Would highly recommend.

I have never felt like I didn’t belong in the UK, until dealing with this xenophobic and unprofessional company. We waited 2 weeks for a technician, who was sent to my house for a 12 o’clock appointment. He arrived 15 minutes early, which normally would be fine, except I work from home and had scheduled a meeting to end at 12 pm. My wife answered the door and let him in to see the kitchen where we would like the dishwasher installed. She then asked him if he could wait until 12 pm when the appointment was scheduled so I could assist with retrieving the dishwasher. He rudely stated that we would have to pay him for his time. She politely explained to him that he had arrived early, and that I would be able to assist him at 12 pm. He stormed off. She then called to complain to the company, and was hung up on. I finished my meeting, then called the company to clarify what had happened. When I mentioned on the phone, to who I assume was the owner, that their technician had arrived early and refused to wait 5 minutes, I was told “that’s the way it is in this country”. I assume he was referring to my accent. I’ve lived here for almost 7 years without ever experiencing this sort of behaviour, and I’m not sure what him trying to instruct me on what he considers appropriate behaviour in the UK has to do with rectifying an already bad situation. The owner then told me this conversation is over. I guess he decided, as did his technician, I wasn’t worth his time to deal with someone who’s not from this country.

Would highly recommend, same day service, friendly and knowledgeable

Friendly and knowlegable, sorted out the issue we had within an hour of the phonecall, gave us solid additional advice whilst he was fixing the initial problem.