Just Artificial Limited

I have ordered 3 times from Just Artificial. The first time after 3 weeks I had not received my order. I called and then received the order another week or 2 later. The next order I specifically called and requested that they be timely in delivering. I received the order within a week. For the third order, the product had not arrived after over 2 weeks. They said there was a delay because they could not fill the order because they didn't have stock. I said if you didn't have stock why is it for sale on your website. I had a series of rude and defensive emails with a man called Vincent. Ultimately, it was agreed on December 18th that a refund would be provided because they could not tell me when they would be able to deliver the actual product. It is now January 6th and the refund has still not been received. I will not be ordering from this company again.

AVOID AT ALL COSTS!!!Placed an order through just artificial with a confirmation they the order would be dispatched on 1/9/20. It’s now the 25th September and I have made contact with them a few times to chase my order up to now be told that it’s not going to get her for another couple of days (despite me saying I needed the items for this weekend) it could be Monday or Tuesday it’s with Hermes (speaks volumes) however the tracking they sent says that it’s not even with the courier yet.No apology, or them trying to reconcile the issue. Said I can’t have a refund until they get the item back (which I will them have to pay postage).Look elsewhere for items, shocking customer service

Whether you’re decorating your garden with flowerbeds or outfitting an event with lush vegetation, Just Artificial is the perfect choice for your artificial plants and trees. Great products. Great customer service.

Great choice of artificial flowers, plants, shrubs and trees. I am so pleased with my hanging baskets. Great service too, I was kept appraised at all times of the progress of my order.

I will NEVER purchase from these people again. I ordered a 6 ft floral tree weeks ago which was nearly £170 so not exactly cheap!! It arrived terribly packaged. No bubble wrap whatsoever. Just shoved in a giant long box with hardly any protection. So when it finally arrived it was all broken. They put the bottom of the trees in pots with cement to get the trees to stand up. So I had a broken pot and bits of cement all over my bloody floor! The tree obviously wouldn't stand up so I had to send it back. So then there was an issue with even getting it sent back. They wanted me to keep it til the following week when I demanded it be collected by the Friday at the latest. Finally after several emails they agreed to collect on the Friday. Waited all day and the courier arrived to collect it 2 hours late. So clearly their choice of courier was rubbish too. Like where was I going to keep a massive 6 ft box!? I needed it sent back ASAP. Anyway it's been nearly 2 weeks now since it was picked up and still no refund. They have delayed because they haven't received it back from the courier.... how is this my fault!?!? I did everything I was supposed to! I sent it back! They also told me yesterday via email that they 'think it might be safe to do the refund'... refund never came yesterday. Now today I've received an update on my PayPal claim telling me to send it back!!!!! I did this nearly 2 weeks ago!!!!! Absolute cowboy company. Avoid making any big purchases with them. Your goods will be damaged and good luck trying to get your money back.

Sent items back as not suitable, they confirmed receipt of these and no refund issued. One month later still no refund after chasing this twice. They don’t answer their phones or get back to messages left. Terrible customer service, avoid at all costs

Excellent customer service with quick response and a quick delivery, I felt all my needs and concerns were attended to with high priority. Definitely will be ordering from Just Artifical again!

Very patient and with great response times when it came to answer questions about the products. Delivery time was very fast. The fountain palm trees were excellent and looked as real as they come. Great and friendly company. Would highly recommend

Always use Just Artificial and the quality is excellent every time. Before I placed my recent order I had some questions about the products I was buying, nothing was too much trouble and their customer service was very patient, helpful and friendly. 5 stars from me.

Great company, very friendly, kept me up to date with my order!Perfect!