DFS Southampton

Completely messed up our order. Waited the best part of 6 months for part of our order. Customer communication was appalling not one person took control of the situation. I would tell anyone not to go there

Messed the delivery right up, confirmed on the Friday and cancelled the same afternoon for no reason!! Now have to wait another 2 weeks before they can deliver and I’m left without a sofa with a family during the summer holidays! Absolute joke!! Purchased via hedge end store!

I purchased a sofa from your Southampton store on and upon delivery, I was disappointed to find that the sofa was damaged on both arms.I called DFS man line the following day to inquire about the issue and was told that someone from the store would call me back. However, I have yet to receive a call or any form of communication regarding the matter.I was extremely disappointed with the quality of the product and the lack of customer service I received.

Well stocked with show items. Helpful and friendly staff who are also knowledgeable about the products.Made our buying process an enjoyable one.

Lovely store with lots of sofas to try and see but the customer service was absolutely awful. Couldn't have been worse. The staff saw us looking round and looking for them but they all sat chatting in the office. We also had to figure out how to pull out a sofa bed ourselves because we couldn't find a staff member. They were chatting in a way that I wouldn't consider professional or appropriate.They offered no help and when we asked for help they gave us the bare minimum information. Definitely my worse experience in a sofa store.

Great experience professional and friendly staff. Covid19 regulations maintained staff at the entrance providing sanitizers, masks and also checking if customers needed assistance. We were wearing our masks and distances well maintained throughout our shopping. We looked at the types recliners we wanted compared prices with other shops where we had been. Bought at best price from DFS. We can't wait for our delivery in 12 weeks. I highly recommend. Wide selection sofas for everybody.Wheelchair accessible entrance, blue badge disabled parking close to the shop.

If only their after sales was as good as their sales team! After 5 months I've still got a broken sofa the same as they delivered it. Paid for all the extra insurance and only once they got a 1 star review on TrustPilot amazingly I got 2 calls in 12 hours! Sadly still no help.Foot stool turned up ripped and now the soft close stopped working. Pictures attached.They won't even tell me what part of the sofa is broken!

Really disappointed.Just taken delivery of a sofa after paying nearly £5k. Delivery was incomplete and we are missing a set of feet, which means we cannot use the sofa until the feet arrive.Called customer service and they are passing it to another department and I have no idea how long will take to process.I was worried about ordering our sofa with DFS because of the negative reviews. I should have trusted my gut as this has not been the seamless experience you would expect when spending so much.

i will never buy from dfs againi will never buy from dfs again. they absoloutely have no understanding of disability, to the point i will be pursuing my complaint beyond the company because i have not had adequate resosolution from the southampton store, whose manager and team are currently ignoring my emails despite the fact i do not yet have my full order, even though its in the distribution centre. they have caused me immense stress and suffering ignoring basic adaptions required from the very beginning, which basicly is no calls as im partially deaf, email communication only. beyond that they have then continued to cause issues, making decisions without my consent which have resulted in me having worse treatment because of this need and therefore because of my disability which is in direct breech of the equality act 2010. it is not enough to just accept an email but not reply, that is not an adaption. and because of their decision to take my number off, instead of leave it on with instructions for text only i was not able to get a 3 hour slot or a 30 minute warning when the first half of my delivery was on the way. i now am waiting for the second half but i dont trust they have now given the delivery part my number, ive had no contact, and management 'offer' to organise it, then dont respond. when they do respond they act like i havent confirmed. it is disgusting, it is to make it look like they are doing something whilst actually doing nothing.the manager thinks that a small refund makes up for discrimination.... whilst continuing to discriminate. on top of this ive been sold their sofacare, and guess what, no email only phone number so i cannot use it. the store have not responded to this yet.i was told i would get an actual appology from the store, i havent and from the staff member who initially ignored my request for no calls, and continued to ignore when he heard the voicemail message stating dont leave messages i cannot access them etc.heres some quotes from citizens advice about duty demonstrating they are failingTraders and service providers must remove the barriers you face because of your disability so you can access and use their goods and services in the same way