Oak Furniture King

The worst costumer service I’ve ever spoke to, i called them on the 20/06/2023 at 13:04 to get informations about a screw i lost from my dining table so i can buy a new one, (the size of it) the lady said they got some spare onces and she can charge £10 for it, i said sorry but i prefer to buy it from any shop as it’s going to be much cheaper, the lady said ok then go and get it from other shops if you can get one!! and hung up the phone on me !!!And the end found the information somewhere else and ordred a pack if 10

Excellent customer service.Excellent customer service. Slight damage to product during transit. Given option to replace or price adjustment. My account was credited promptly and without question. Would not hesitate to recommend this company.

Fantastic!Great service, quick delivery and a very solid bed. After being let down, by a well known retailer with a so-day solid oak bed we were pleased to find Oak Furniture King at a very good price. I was called 2 days in advance, of when my delivery would arrive, also emails and 2 calls on the day of delivery to confirm when they would arrive. I would definitely use this company again.

I have a Kuba solid oak cupboard. It's a good construction and looks nice. There was problem with a couple of handles/screws which weren't holding well and I reported it after a year. They sorted it out very quickly and efficiently sending replacements. I'm really happy with their customer service. They responded quickly, no need to chase them. I'd happily use them again.

Ordered a tv unit for my parents.Great Quality Furniture with excellent communication along the way.Would definitely recommend and use again .

Very pleased with rattan table and 6 chairs, with cover and parasol. Very good email and phone communication and quick delivery. Early days but the product looks robust and is very attractive. Definitely 5 star.

Ordered dining room chairs which, when they arrived were good quality and as expected from the photos on the website. The main let down was the use of Tufnells for delivery who let us down three times before Daniel at customer services sorted us out with a delivery via another courier. Daniel was very apologetic and did what she offered to do and sorted things out quickly and efficiently within 48 hours of her becoming involved.

Utterly useless and incompetent . Paid for a bed online that was meant to be delivered in 3- 5 working days. Never received an order confirmation and when calling customer services cant trace the order and just blame it on their website issues. They have promised to call back twice and never have . I have now moved into my new house not having a bed and am sleeping on the mattress on the floor. The worst part is they took the money from my account! Avoid!

1 star is a star too many !!I contacted these guys using the number shown on Amazon after some sort of issue with the order. They said I could deal direct so I did so.Here begins the issue, the first order was out of stock, as was my second order - both issues but not the main issue !The number used (unbeknown to me) is a premium rate 08456 number, the upshot being £20 in call costs on my mobile and no product.I called OFK and spoke the Sean Portman in the 'customer service team' only to be told that they could/would no nothing. What boils my pi55 is the fact he said they know about the 08456 issue and that customers use it frequentlyAvoid a company that is so underhand, i would suggest.Disgraceful

I was originally really satisfied and left a decent review on trust pilot saying that for the price we paid we were happy enough. We expected some sort of veneered element to the table base as there is no way you'd get a complex curved cross shaped base in solid oak with a 10mm glass top for £400. £3k maybe.In my review I mentioned that the veneer could have been slightly better finished but for the price we paid it was fine. They replied saying that ALL their furniture is 100% solid oak with a lacquered finish to enhance the wood. I cannot stand being lied to. I have been a carpenter for over 20 years, for a base this size in Oak would be so heavy, this table is moved easily by my 2 kids. Not only that but there are openings in the base where the glass fittings go to fit the glass to the base and you can see inside the base. It is definitely not 100% Oak, It is 10mm MDF with a Oak Veneer. So how you can try and tell me it's 100% Oak is a joke. My own Carpentry company is a member of Trading Standards approved contractors and we are very knowledgeable about misleading information when selling to the public.I was happy enough until the BS.Good communications, quick delivery, goods are fine for the money paid but please don't listen to the nonsense that everything is solid oak. That really is misleading and if need be can post photos where you can clearly see the veneer joins