Essex American Lim-o-s

Disappointing.Driver turned up half an hour late, unprepared limo and rushed our drive to venue. Only got half the time and experience i paid for. Complained to the owner Mark who just questioned me extensively by email for 3 weeks without actually resolving my complaint or refunding half of the fee as I requested - twice.Recommend you use a different company to get the service and experience you really want and deserve to get. This companies customer service is very poor. ☹

We were sent photos of a white limo so was a tiny bit disappointed when a black one pulled up but the overall experience was fantastic. It was booked as a surprise for my daughter's 21st as due to covid restrictions we weren't able to celebrate as planned. Mark was very professional, offered to take photos and dropped us right outside the door of the restaurant and was there to meet us as soon as we left. Glasses were provided for our choice of drink and it definitely made my daughter's Birthday special. Thank you so much, we wouldn't hesitate to recommend this company and will definitely use again in the future.

AVOID!!Disgusting service - DISGUSTING customer service and DISGUSTING attitude when taking on negative feedback!Insulted from the “director” Mark - calling me special needs… as I explained to him no one showed us how to operate the stereo to allow the phone to be plugged in.Illegal activities- driving whilst on his mobile phone with passengers just to try and belittle me…List is endless.FIND A BETTER AND MORE PROFESSIONAL COMPANY - HE WILL RUIN YOUR SPECIAL DAYS!

My family and I have been using American Limos for airport runs since 2001 and never looked back!Mark, our driver, is professional, friendly and extremely helpful. They are very reliable and always arrive a few minutes before our arranged pick up time. The limousines are comfy, clean and spacious and makes our airport travels feel really special. We will continue to use American Limos for our future trips and wouldn’t hesitate to recommend them!

Have used this company many times over the past 8 years. A very professional service, Mark and his drivers have always exceeded my expectations. I wouldn't hesitate in recommending this company and will definately be using them again in the future.

Used Mark again for a surprise collection from Stansted Airport. Everything great as usual. Amazing service and great customer care. Great value too. Thanks again Mark

Mark our driver arrived on time. Service was wonderful..it made my daughters 21st very special. Would definatly use essex american limo services again.. ..

Driver arrived early which was very helpful because of loading up of bride and bridesmaid dresses as well as other luggage - nothing was too much trouble. Driver also really helpful unloading at destination! Couldn't fault service and would not hesitate to use this company again. I regrettably did not get the drivers name but thank you for your contribution to my step daughter's wedding which turned out to be a great day!

AVOID!!!!Customer service is shocking.Never ever seen a business treat a customer so awful over a few issues that we fed back.Owner Mark is very rude - assumes that the reason we were unable to work the Bluetooth in the limo is because we were all intoxicated OR have learning difficulties.Owner Mark actually recorded himself asking another group booking if they were able to use the Bluetooth ok WHILST DRIVING and sent the footage to my friend.Has actually made my friend feel very intimidated by telling her to go to his yard so he can show her how the stereo works, even though she made it clear that knowing it now is not helpful at all..Honestly, use your money elsewhere.IF you have ANY issues with this company’s service, you will receive no compassion or even an apology. You’ll be in arguments for days and made to feel very stressed and belittled.Whether a company agrees with your complaint or not, you shouldn’t be made to feel how Mark has made my friend feel and just looking at Marks responses to other negative reviews, you can clearly see he is very in-denial and unprofessional.Just to add, I was a part of the group, not the person who booked as I can see from another review that the owner mark may respond questioning who you are unless you were the main person who officially booked with him.