M Club Spa and Fitness - Hanley

I do not rate this gym highly considering the price they charge of £46 per month for apparently a top notch high quality gym that they portray. I expected a much much higher service for what I'm paying for.The facilities are poor e.g. broken lockers and broken exercise machines in the ladies gym, some don't even switch on at times and have not been fixed for the past year. The Sauna is out of order a lot.Things are not well maintained e.g. changing rooms can be untidy/unclean, wall shower gels always empty, the hydro pool has recently turned a dirty colour, swimming pool is so so cold even though they are able to change the temp, shower water is red hot to the point it burns face and hair, so I've had to stop showering there. (I asked for these to be alerted as so many others comment on it too but they have not done anything about it)I've never had issues with the staff personally. Reception team are always welcoming.I'm not happy with my overall experience at M Club. I can say that it's really not worth the cost now I've tried it out. I'll be moving to a cheaper gym (with probably better facilities) as soon as my contract ends. I wouldn't recommend.

3 stars because the personal trainers are very friendly and have helped otherwise would not be. I don't like being threatened to have my membership cut for parking my bike next to a glass railing after I explained my reasoning and that I won't do it again because number 1 I asked where I can put my bike on the first day and they said it was okay to put it there and 2 because the bicycle parking bays were full and even the only empty bay had a broken lock. Got spoken to as if I am using their facilities for free.

Great gym with absolutely fantastic facilities that are kept very clean. Which is a big plus point for me. You really don't want for anything. Fantastic pools & spa facilities. The pools could really do with a clean though, especially the Newcastle one. The showers are a pain though as they blow cold & stupidly hot to the point were you regularly have to stand out of them which isn't great when your covered in shampoo! The restaurant facilities are a great added bonus, the food is really nice too.

Decent little gym. Plunge pool isn't great and the old lockers are a bit rubbish in a brand new gym!? Other than that not half bad.

Overpriced and overrated, plenty of machines and has the benefit of a decent rig and good spaces, however the plunge pool was tepid and the steam room wasnt very hot, the newcastle u lyme one is better as it offers the boxing facility so its always in the back of your mind that they are offering a better club to members there for the same price. Disappointing especially considering this club has only recently moved from another part of the retail park.

I recently visited the spa and fitness club in the hopes of joining having heard numerous positive reports about the new 'state-of-the-art facilities'. Upon entering Reception I stood waiting as three staff members engaged in a conversation unrelated to business activities. Feeling awkward in the moment I politely interjected, the receptionist sharply dealt with my vistors pass and I was pointed towards the changing area. Not the warm welcome I was hoping for entering a new environment. Entering the changing rooms I noticed that all the lockers were 'reclaimed' from the previous M-Club which tarnished my impressions of these 'new' facilities. Entering the gym area I was re-acquainted with a vast majority of gym equipment 'reclaimed' from the old M-Club. These 'state-of-the-art' facilities seemed more like a up-cycling project. After finishing my workout I retired to the spa. My excitement was quickly ground away, as there were workmen grinding out a section of the jacuzzi, during business hours! Not the most tranquil experience I expected. Entering the sauna to find solace I sat watching the workmen. It came as a shock that I noticed they were using electric power tools without suitable health and safety equipment in wet conditions. I swiftly exited due to risk, never to return. If you want a recycled, unsafe health club with unpleasant staff all for over £40 per month this places for you.

Very good here. Place clean and lots of equipment. Pools are great and staff nice. Any negatives would be the car park barrier. So many small vans park on the road and it causes chaos. Won’t be long until someone is hurt. Advice! Open the barriers during opening hours.

Avoid Avoid Avoid! Signed up for Month to Month and now they're telling me I have to stay a minimum of 4 months, how is that month to month?After my first few days I realised how poor the equipment really is so I asked if I was still in my cool down period to which they advised me the cool down period was only 24hrs. Now I see why it's so shortThe spin bikes are rusty, the cycle machines have rubber straps so can only push down when cycling, no point in having straps really. When the steam room actually works, it's just a box of a room at room temperature filled with steam, sauna barely reaches above room temperature as there's a strong breeze blowing into it, I could go on but not worth my time and certainly not worth the monthly premiums!! Better off signing up with PureGym. And why not just open at 6am instead of 06:30? Scam of a gym is how I feel after the experience I've had in the last 2 months. Certainly would not recommend, more like AVOID AVOID AVOID