Refresh Support Ltd

Took my slow, tired laptop in to these guys without holding out much hope that anything could be done with it, but within a couple of days they'd got back to me with professional advice around my options. I opted to proceed with the recommended upgrades and my laptop was ready to collect a few days later. It now runs like new and at a fraction of the cost of a new one. Really friendly & knowledgeable service & highly recommended.

Thank you to Mark and all the team at Refresh.Like all of us at times I have needed help in resolving various computer problems (in my case confined to my personal home computers) I first used Refresh some 20 years ago and at various times since then. The latest was in October of this year.Each time the quality of their work, customer services and after care was excellent.In June of this year, I built myself a new computer – unfortunately by August it was causing major problems and nothing I did helped so in October I turned to Refresh.They were happy to take on the challenge and were happy to have the computer delivered to them the next day. Within a few days Mark had resolved the issue. To do this he had to disconnect all the hardware for testing, installing a clean copy of the OS, reinstalling the hardware, and taking it through several stress tests.I was updated throughout this process.Even though it took more time and work to fix the issue than normal they still only charged me their standard fee of £65.I collected the computer, and all was well until I attached all my peripheries when things went wrong again. I telephoned Mark and we agreed that everything in the computer was OK. so, it was obvious that my build was not capable of handling the peripheries and work load I was subjecting it too.Entirely down to me and my choices when planning the build and its construction.We agreed it had to be an item of hardware, so we started with the power unit as that was the most likely issue and the easiest to resolve. I had calculated my power requirement as 700watt so had installed an 850watt unit. I bought a 1000watt replacement (wanted to go to1600watt but nothing above 1000watt was available). Not only did Mark freely give his advice he also offered to install the unit and evaluate it against all my equipment for free.This was exceedingly kind and exceptional customer service.The next day my computer, peripheries, and new power unit was taken to Refresh.Two weeks later after replacement and exhaustive tests, I picked up my computer and it has been working fine since then.Even though they took on this additional work I was not charged. Whilst they advertise no fix no fee on this occasion this was not the case as the computer was working on first return it is what I hooked it up to that caused the problem in essence a new issue that they were in their rights to charge for.That is true customer service and professionalism.MickDecember 2021

Went to go get a laptop screen replaced, was told it would be £90, couple days later they phone me telling me it will be £120. and when i went to pick it up the screen bezel was not even on properly, clips were snapped, dents in it too. More importantly the screen was not even put in straight! DO NOT GO!!

Refresh IT have been an IT partner of ours for many years and have been blown away with their service and positive attitudes towards their work since our first dealings with them. A very professional company that are always quick to offer assistance when needed.We look forward to many years of business together.Thank you,Paul

Service way beyond the call of duty! Highly recommended.My 3 month old laptop failed. Couldn't start it up. I thought it was a software/malware issue (which isn't covered by the guarantee) so I took it to Refresh, my local IT firm, rather than to John Lewis. Refresh diagnosed the fault (after my laptop took 2 days to boot!!) as a failed hard drive. They wrote a report for me and gave me screen shots of the error messages to take to John Lewis to get a new HDD under guarantee. John Lewis were very impressed that the fault came ready-diagnosed.Before I took the laptop to John Lewis, despite its being dead, Mark at Refresh somehow managed to get all my data off onto my external hard drive, and then restored it all, after the HDD was replaced under warranty. All for an extremely modest fee.Friendly, approachable, knowledgeable, amazing service! Thank you. I'll be back.

Have known Mark for a couple of decades, he has always been keen to provide us with the best possible solutions to many PC related problems that we have experienced over the past 20 years or so.On Tuesday this week, our crca 1994 PC, still in use as a database and 'printing machine' for our mail order labels, just 'died' on us - I thought that it was probably 'terminal'.On the 'offchance' we took it to the Refresh IT premises in Station Road, Yate, where our old friend Mark immediately agreed to 'do my best'.Next day, Wednesday, Mark's on the phone - 'all sorted you can come and come and collect'.Picked it up plugged it back in, all good as new..... how much did we have to pay for this 'miracle ...... £75 !!!FANTASTIC Mark, thank you so much .... we would heartily recommend Refresh Support Ltd to everyone - no ifs, no buts, just 'WOWS'Cliff and Emily Williams (Memories on Video, Winterbourne - type that into Google, YOU probably need US - take a look !).

I highly recommend Refresh Support Ltd. for their outstanding customer service support, knowledge and expertise in their field. I recently had a very bad experience at another local tech company which cost me a lot of money buying a part for my laptop I didn't need and it was still not working! I sought a second opinion at Refresh and want to thank them for all their help. I was Kept informed all the way as to what was being done and in less than a week I now have a working laptop which didn't cost me a fortune. These guys certainly live up to their name. A very refreshing" experience. Thanks again!"

very poor service, would not recommend at all. and would rather smash my computer then give it to them to fix. pompus, overpriced and very unhelpful.in response to your comment, ratings are irrelevant if customer manners are not in play I had an emergency situation which I explained to you but you didn't care, price was not a issue as I also explained, I deal with sick people which I also explained. there is so much more to business than supposed rating. you couldn't even be bothered to push the button on my computer to give advice. turns out is was a Microsoft problem not mine. easy to fix, took it to someone else, fixed it in 30 mins while I waited and enabling me deal with my ill patients, unlike you guys who couldn't be bothered to even look. shame that, you will have lost a lot of business from this. but more than that respect.

I have been a regular client of Refresh for many years now and always find them helpful, knowledgeable and prompt. Recently changed my laptop for an all-in-one desktop and they installed everything I needed and moved the relevant online accounts over seamlessly and remotely, so I did not have to take my machine to their offices and wait a couple of days. A year ago my office account was hacked and they locked it down within 30 minutes of my call and gave me advice about securing it to prevent further hacks.

Refresh have provided my IT support for about 7 years, I have always found them to be quick and efficient. They are happy to explain things in the type of language that anyone can understand so you don't get confused by IT terminology. I particularly like the fact that they are able to provide remote support as this saves me a lot of time and means that if I do have a computer problem the PC is not out of action for any longer than necessary something that is critical to my business. They provide an excellent service at reasonable cost.