TSB Bank

Unfortunately my local bank was shut, but got told that my old manager is now here. Lady I dealt with today was lovely, Polite and friendly. So on 1st visit 5☆.

wose bank ever, they have no clue of the process and can't varify their ciustomer over the phone because their calls are not recorded, you have to be present in the branch. This is a joke specially if you work away from the branch.

Excellent customer service.It is a bank with a human touch.If you phone, it is a person who will answer, not a robot or answering machine.In Milton Keynes, it is a small branch and staff are always very helpful.Highly recommend.

Very helpful when I opened my first account and they are very straightforward

We went into the MK branch to get my son's account changed to a different account. We were told they were too busy to help us, although given as we walked in one member of staff wasn't doing anything I got the impression they just couldn't be bothered. Given their rates aren't the best on offer clearly best option is to move the account elsewhere.

Started getting charges to my account. Watch out, they never told before. Staff member was rude, saying it was just my point of view for feeling that way. Desperate to get away from this company.

the worst bank I have deal with. They spent more than a month to send me the bank card and they canceled it without calling me or asking about any details!Please do not deal with them

Constantly waiting in the queue for over 10mins, just one or two staff maximum, Scottish lady, lovely but literally has no sense of urgency and takes her time with each customer knowing there’s people queuing all the way outside (yeah that’s how bad it is!) waited 10mins once , when I finally got served, no apology for the wait, but lady behind me who just walked in got an apology “for the wait” instantly from the same Scottish lady who served me, thanks to the terrible numbers of staff and size of the bank for a population of Milton Keynes , I am gladly going to be looking for a new bank which I wasn’t considering doing before.

I was in the throes of opening an account when I received a phone call asking me what my weekly food expenses were and what pension I received and had a life insurance, needless to say I cancelled my appointment. Next time they will be asking about your love life.