Cologne and Cotton Marylebone

Cute items but I was not able to buy anything. Two ladies stood behind the counter and were gossiping. A few other folks were waiting just like me to get some help but to no avail.

Unfortunately, the staff were not incredibly welcoming or helpful. However, due to the exceptional quality of the products, this encouraged me to overlook it.

I love the products in this shop! However the ladies are not always that friendly. If you want a nice scent for your home and/or a french feel this is the place to go. A great place to purchase gifts.

Exquisite collection of bedding, bath and comfort wear ! Perfect for buying luxury gifts too.the staff are always very helpful

Dear shop owners and managers - I would like to make a complaint about the service I received from your Marylebone high street store. At the till I was serviced by Kay, she wrapped one gift and when I asked whether she could wrap the other one, she pointed at my friend who was shopping with me and waiting behind me and said “so many customers, we can’t do that”; My card was declined the first time so out of precaution, I checked on my card app to see two transactions pending so I asked Kay whether there were evidence of the first null transaction in case I was charged twice and could get a refund when I came back to the store, she showed me the torn up receipt and said “it’s declined”, I was very clear that I understood that but would like a piece of evidence. She said “you are the first customer who ever raised it” and “it would never happen” and then she pointed at me and said “what do you want”, I was mortified and humiliated so I just whispered to my friend that I would like not to be shouted at. Seeing this Angela, another assistant chimed in, Angela was a little more helpful by trying to say that the card was declined the first time, and I showed her my app and said all I want is just in case I later on discover that I was charged twice, what would be the store’s procedure to refund me, perhaps a piece of evidence; Kay again shouted “you are the first customer who said that, it will never happen”... after 10-15 minutes, they made an effort to tape the receipt as per picture and tossed the pen at me to write my name on their note book. I asked them to write theirs on my receipt. I would really like to understand if it is the store’s policy to make the customer feel unwelcome to ask a question, if it is its policy to dismiss any concerns raised and if it its policy to service clients as such? Please see pictures, it’s an incredibly humiliating and frustrating experiences and I believe I had the right to ask about the procedure in case I was charged twice.

Love this store always full of delights and great staff

Was looking for a present and came across their website. Even though i found the product online they were sold out. Phone the store directly and they had the last item in stock. The kindly put the item aside for me until i got into the store.When i arrived the staff were very polite and they had my item ready for me to check. They gift wrapped the item and wished me well.One of the best gift shopping experiences i have ever had. Website layout was simple to navigate, staff were super polite and the store looks beautiful. Considering it's the first time I've shopped here, i'll defo be back again!

This business hired me when I was a student to work in the Brighton branch, which has now unsurprisingly closed. The store manager (woman with dark hair, who told everyone she didn’t like the taste of water) hired me as a store assistant, but instead I was made to constantly clean the shop (a lot of mirror & glass shelving) and iron their cotton percale sheets for minimum wage. When a difficult situation arose with a customer - quite often people try to give back soiled sheets and get a refund because the cotton “wasn’t soft enough” - she blamed me for the fact that this woman would not leave the shop until she got her refund. A great example of a leader actively supporting their team. Working here was a pretty horrible experience and I really hope the treatment, especially of younger staff is better than what I experienced.

Great service, went there to order a batch of soaps which we urgently needed and they provided that for us within a week. Thank you.