Halifax

Nice friendly and helpful staff. Always make you feel welcome and important. And are always willing to help

Freindly staff but quite a wait. Service with a smile though.

Went it to change some details, waited at customer services for quite a while, and despite staff looking over at me, then avoiding eye contact, no one came over. Not the first time it's happened either. Just not a great banking experience, but I suppose they want you to do everything online now anyway. I'll use santander from now on, their customer service is generally better

Opening times are archaic

They leave voicemails to call them back but NEVER answer the phone!Opening hours are terrible for those of us that work.

Conflicting advise given everytime I visit. I seriously believe they are completely incompetent in this branch and find accessing the branch via phone or in person ridiculously difficult to do.

Don't use the counter as the staff don't know the definition of GDPR. Asked for a balance for my ISA to be printed and the clerk proceed to blurt out how much I have in the account in front of other customers. MadnessFollowing on from this we have had another incident where my card and cash got stuck in the deposit machine. No funds were added to my account and I had to wait forever for help. Really incompetent. When the issue was resolved they once again breached GDPR by shouting out how much money I was depositing.When filing a complaint they claim to have called you to discuss it but they haven't.I'm now in the process of moving all my money to a different bank (and going fully online so I dont have to deal with anothet human face-to-face). Staff are rude, don't care and make things very difficult

My local bank for 30yrs plus and the staff have always been great. The app is also excellent and can deposit cheques.

stuck on waiting for ages on the Q. Poor service!! Only one person work behind the counter and still got others two or three counter are not been use it!!