Three Princes St

We came to this shop six months ago to get phone plans and a broadband. We had just moved to the UK and were only planning to stay in edinburgh for six months. The employees there seemed very helpful at the time. They wrote us up a contract which we signed. We were very clear in telling the salesperson that we were only planning on staying in edinburgh for six months. In the contract it stated that it was a twenty four month contract, but the salesman assured us that he would make a note in the system saying that it was only a six month contract. We checked multiple times with him to make sure he understood that we only wanted a six month contract and he continuously told us that it would be no problem. He said that all we needed to do was bring the broadband back into a three store when we were leaving and it would be cancelled. It’s six months later and this is not what has happened. I called the three help line and they told me that the contract we both were on were twenty four months and if we wanted to end it early we would each need to pay £150 pounds for leaving early. I tried to explain that we were only on six month contracts but she said that they were both twenty four month. We’re feeling like we have been mislead and deceived. This is not how customers should be treated. If we had’ve known that we were going to be treated this way we never would have signed up with three in the first place. We plan to call again and hopefully someone can fix this error.

Great Service. Simple and easy experience when I went in to get a new 3 connection. LEO helped me get the best package for my budget and very engaging as well.

Got a great deal, when I upgraded the plan I was on.Update: Always a really good thing (I think), when the shop, respond to what you say, whether that be a good review or bad. So will, and have already recommended this ship to friends. Well done Three, moreso the manager, for the personal touch. Thanks again.

Absolutely completely unhelpful with trying to get international minutes so I could deal with an emergency. When u called they were totally useless and then when I went in person to deal with it they told me to just call. I immediately went to get a new phone plan with a different company.

helpful staffs - Store Manager Gurdas- and the staffs called on the line who genuinely tried to help customer enjoy data services.

The management,this including the manager,the staff members I.e Andy, (genius) Joe are so very helpful and accommodating.Assured me to speak with any of them should I need upgrading for my phone /pad. I truly appreciate what my visit to this store in Edinburgh thought me.A.T

Absolutely shocking and unacceptable customer service. Spent an hour at the store and then two hours on the chat to sort the issue out. Customer service online and at the store lacks consistency. For the month, I was being sent back and forth between the store and online service to cancel the broadband account. They were misleading and delaying cancellation to charge an exit fee. Above has been an additional service that I purchased with them. They did their best to encourage me to change my mobile provider. Avoid at all costs!

Three weeks ago we went to renew our contract, and we were told to combine my account with my wifes to get some offer. However nightmare appeared, we couldnt receive any calls or texts, thats so inconvenient, e.g. bank acc assess.we went back and forth to the shop and they told us they contact the technical team already and we have to complain ourself. We did contact the hotline again. Its been almost a month. This is absurd, we plan to complain to their headquarters in Hong Kong. Our complain reference number is 230603101085325 we were told our numbers were overridden by another numbers. That means we were forced to use another number. Seriously?they said they didnt know when to get it fixed.No as i said I did go to the shop twice they said they couldnt contact the department then yes I did contact your customer service.And its not contract renewal problem, everyone please be aware, we cant use back our own numbers for a month. And they still dont know when we would get it back, I have no idea how come it could be so awful.I am not even able to login the account with the compulsory numbers,Its been almost a month today I even asked them to update me every weeks to call before its resolved, they refuse to do and insist my indefinite wait, is this superb customer service Three provide.My comment even got disappeared.

Great service from the young man Fahmid and manager Gurdas took time out to help me fix 2 issues. Lovely team all happy and smiling and to help. The whole team is a Credit to Three .

We had difficulties with our pre-paid sim cards purchased from a provider at home, so we ended up having to purchase data packs. The guys were very helpful with advice and setting up the sim cards in our phones. Pleasant experience.