Sackville Travel

Fantastic customer service wonderful holiday can't wait to book again

I am so disappointed in the customer service. I wanted to support the local travel agents, but the staff are desperately in need of training.I went in to enquire about a package holiday for three months time as I have the week booked off from work. The staff member just shook her head and said she didn’t have anything. I was confused as it was reasonably far in advance, and in off peak season.She then clarified that it was very expensive. Again, I was confused as I hadn’t told her my budget, and I am well aware of the prices as I have been to the Caribbean multiple times within the past couple of years - including Christmas. Therefore, it was clear that she made an assumption about what I could afford.After I said I wanted to know prices. She said she didn’t deal with package holidays and had to wait 15 mins to speak with someone else. If she couldn’t book package holidays, then what was her purpose working in a travel agents?.To anyone reading this, please just go to caribee in Tooting. You’ll get a friendly advisor who book a holiday to suit your needs.

They need to improve their customer service. I made several enquiries last week, and the man, on the phone, was snappy, not friendly at allWe deserve better customer serviceeven if the plane ticket was cheaper, I felt I could not book with them.

Reaching out to them by the telephone was crazy imagine this right so I put my holiday they said that okay I put in my details my email all now from free four weeks ago unam still waiting for email to book my ticket to put deposit down or now so I didn't say anything I just went to a different travel agency and just book a ticket to go to Jamaica because they should listen to me clearly on the phone when I'm telling them my details and my email address and all now till now I haven't received no email so that's their fault

Customer service Were very rude And Insensitive Due To That Reason I do not book With Sackville

Very poor service. Unprofessional and slow to communicate. Still waiting on refund for cancelled flight (almost a year now...). I would advise that people look elsewhere and do not risk booking with Sackville .Very quick to take your money but poor handling any issues ... They should not be allowed to operate until they resolve their poor after sales service

Had to leave a review after speaking to and booking with Justina at Sackville Travel.She was super friendly, extremely professional (checking a range of dates in order to advise me on the cheapest date to travel) and built a plan to support me paying off in 3 payments!!!! I cant believe it!!!Her professionalism was the difference between booking with Sackville and anyone else!Hands down, she was the best person I have spoken to and I wanted to share this with everyone x

I was recommended by one of my workmate because I was planning a trip to Jamaica but the ticket was costly so I decided to use a travel agency so I give them a ring and the lady I was speaking to her name is Nadine she is very friendly I was supposed to pay off my tickets by May but I couldn't pay it off by may so she help me to push the date until June so I recommended them.

Very unprofessional staff. I Reserved a ticket with them,these people send all my booking information not just to me but also to my wife who had nothing to do do with my booking. When i called them about it instead of owning responsibility and apologise they said it was my fault because I didn't tell them not to send the email to my wife. Never booking with them again and in the process of taking legal action