John Lewis & Partners

I would give 5 stars and all my gratitude to the staff at the home furniture department. I was searching for a new mattress and although I was confused with the numerous products out in the market, the people explained to me better than anyone else and helped me to narrow down my list. I felt that I was treated with respect and reliability and eventually I made the best choice.

I had a very disappointing experience at John Lewis today. I found the perfect pair of shoes but noticed that the leather padding on the inside of the sole was coming off the other shoe. I mentioned this at the till; the staff tried to sell me a faulty product for full price. The reasoning I was given was that there was nothing wrong with the outerior of the shoe. Please be careful when buying from this John Lewis as they do not care about the quality of the products they are selling and will try to sell you faulty products.

Wonderful Store for Quality Clothes & Cosmetics! Also cosy restaurant on 1st floor for coffee, tea & snack meals ! We have been shopping @ John Lewis for over 30 years during times when it was branded Heelas ! SO happy that the store survives whilst so many in the nearby Oracle have closed!

Fantastic store in Reading. Lots of bargains to look at brought some make up was a good price. Staff very friendly and pleasant. The restaurant is good price in the store. I would recommend coming into this store .

Good shop to buy all staff and, sometime lil bit expensive, you can find clothes, cosmetics and perfumes, electronics and home staff and stationary. There is also a cafe in first floor that can offer good breakfast and lunch. There is a toilette as well and money exchange currency shop at top floor. All sale assistenza are really kind and place is tidy and clean.

My wife and I went in uncertain whether to buy a Samsung TV and sound bar on the current discount which ends today. Thankfully the poor service we received from the Tech dept (first assistant we felt we were imposing on his time and he needed to be elsewhere, then the second assistant who I guess worked for LG came over and dissed the Samsung picture quality) meant we didn't buy it saving us over £2000.UPDATE: On a positive note went back into Reading John Lewis today (11 Dec 23) and bought some luggage and the sales assistant (Claire) was really nice and friendly, very helpful and cheerful. Thank you.

This is quite a big John Lewis store on multiple floors and fairly diverse range of products. One of the few places in Reading you can get mens Barker shoes. John Lewis stores seem to have a vibe of their own and I like the vibe in this store. Some of the products can be on the expensive side but then they are quality products. Okay so define quality but just by look and feel (and smell if fragrance) you can tell the quality is good. Also, to me, good quality products always seem to be heavier. Friendly staff. Good light levels. Broad range. Toilets if you need them are upstairs in the ladies underwear section (bizarrely). Oh yes and nearly forgot - they sell and stock Creed fragrances and have testers of all the ones they sell. I may have lashed on copious amounts of Green Irish Tweed (the fragrance police weren’t there). Recommended.

I would give a zero star review if at all was possible.My pregnant friend came to return a £600 mobile phone this morning. The IT Support Manager has questioned firstly saying that there were accounts already signed on, she explained that it was not and showed to him. He shrugged his shoulders and rudely said that there’s nothing he can do. He didn’t admit to his mistake of being wrong.His advice to her was to sell it on eBay. Imagine in todays living crisis, purchasing a brand new phone worth £600 and being advised that.I was so angry to hear how she was treated. I think there was an element of discrimination involved in it too.Would not recommend visiting the store!!!! Maybe worth training certain staff members in basic human decency. This gentlemen was an IT Support Manager and works in the technology sector.As a response to the message below sent by John Lewis - it was unused. In fact it has been accepted by your online team. However this colleague was not helpful or collaborative enough to take his time and come to that conclusion.

WOW. Can’t put in to words how great the customer service was from a young chap called Jamie today. He was ever so kind and catered to the needs of my wife and I. Thank You Jamie., I hope this young man is getting the praise he deserves.

Bought some socks about a month ago which didn’t have the price on, which I told the cashier about. Back a month later and they haven’t bothered to put the prices on them and the cashier this time just looked at me like I was crazy for pointing it out. Service used to be better in John Lewis.