Village Gym Swansea

I used to be a member here and now when I'm in town I attend using their day pass option at a reasonable price. Go there workout then relax in the sauna and steam room, can't beat it....staff are amazing also, welcoming and professional.

Best to go early in the morning, food is awesome, swimming pool lovely temperature. Toliets/showers lovely and clean, lots of classes to choose from also , something to suit everyone, really enjoying it. Forgot to mention someone is always on hand to help with equipment if your not a gym person like myself very handy

Signed up with Danielle, she is an absolutely fantastic personal trainer. She makes coming to the gym so much more pleasant, has focused and effective workout plans and knows how to keep you engaged. It's been an absolute pleasure working with her. I wish she did a group class as well so I could join that as I feel she has the perfect energy to keep people motivated.

always a great atmosphere. Sam the manager has made huge improvements. definitely recommend it. I go everyday and my day isn't complete with out it ,friendly staff and good facilities

Given completely inaccurate information when I signed up went to the gym once and found the equipment old and poor. They then had the temerity to try to stop me cancelling within the initial ten day period. Don’t touch this place with a barge pole

The main gym is very small, however, it has everything I need. Nice and clean swimming pool, although it is only 1.2m deep. The sauna and steam room is clean, and also has 2 Jacuzzis. The staff are always very friendly here as well as the people come here. Always have a very pleasant experience here

Village gymOld and run down. I used to train here 11 years ago and it’s not been changed since. Very sad looking. Paint pealing off the walls. Looks like it’s not been dusted in years. I don’t think they own a hoover.For the price you pay to come here definitely not worth the money.Chaining rooms also looking very tired and dirty.No working water fountain on the gym floorEven the desk staff were surprise I paid for a day pass.Ceiling is not high enough for pull-ups. Your head goes through the ceiling tiles.Box jumps same problem, head goes through ceiling.

I wouldn’t recommend this gym to anyone. If you have an issue with payment or follow up and you actually manage to get through to a human on the phone they are of no help and can’t think outside the box. You naturally answer the phone frustrated due to the extended time it takes out of your natural day to speak to someone. I tried 3 x yesterday and the line just rang our continuously each time. Today, I was fortunate and they answered within 10 mins. The staff in the gym were pleasant but the facilities are not worth the price. For the money they ask, the equipment in general isn’t kept up to speck. E.g. dryer in the Men’s broken for months.I left my house due to renovations and wasn’t in the area. A freeze was agreed on my account. I was told to make contact again in the future when I was able to attend the gym. This would have been around Feb 2023. Sadly, I have received notification I am in arrears because I haven’t contacted them and that there was an email I received in July stating the freeze was until December. I never saw said email and didn’t know to look out for one as it wasn’t explained to me on the phone. Further, the arrears are for two months payments. So instead of contacting me in the first instance or when they didn’t receive money, they strategically waited to charge me more?Average gym, pleasant staff. AWFUL CUSTOMER EXPERIENCE. Could probably run it better using WhatsApp.

Good facilities, friendly staff. Been a member for 9 months very happy.