Kiddies Kingdom (Factory Shop)

Avoid. Truly awful service. I cancelled after the 4th delay/estimate for delivery was missed, each time I had to chase them for answers. All I ever got was an email back saying it'll be another 5-10 working days before delivery. 2 months this went on, not once did customer services reach out to say they were going to miss their own delivery estimate. They don't respond to requests for call backs, and now their phone lines have been closed down with covid as the excuse. Shockingly bad.

They have taken money for products (Car Seat) that they claimed were in stock but actually are not in stock with no delivery date. Attitude of like it or lump it" when speaking on the phone. We changed our order to a different colour (allegedly in stock). Given a delivery date. Wait for delivery

Worst Experience ever! Cant count the issues i had with them.1) i am in Ireland - they do ship to Ireland - but on their website Irish Credit Cards will not accepted (due to their pre-set country dropdown menu, you are not able to choose Ireland" as country and therefore your payments is getting declined2) it took them 1 week to get back to me via email with their bank transfer details (IBAN

AVOID. Cot bed arrived 3 days late. 3 days waiting in for it courtesy of DPD couriers. Bed was in terrible order. Box had been taped back up. Wood was cracked and bits broken. DPD failed to pick up the bed today so another wasted day. 4 in total. Really don't think customer service care. Do yourself a favour and get the products on Amazon. Arrived quickly and not broken!!

DO NOT BUY FROM THIS COMPANY!!If i could give zero stars I would, I bought a highchair and put it together, when I put my baby in the tray was at his chin it was far too high. I requested to return the item and was told it needed to be in its original box, I could not get it apart and so I contacted the actual manufacturer of the high chair who confirmed that with this chair once it is put together it does not dismantle and therefore it is impossible for me to do. Kiddies kingdom are refusing to let me return the item as it is not in the box however as confirmed by the manufacturer it doesn’t go down once up. Kiddie’s kingdom t&c states that the item must be in the original packaging if this is possible whichmy return is inline with all of their terms and conditions yet the company are still refusing to take the item back. It’s also within the company’s 14 days cooling off period as also in the t&cs but this company do not comply with their own terms. Avoid at all costs please read the reviews and learn from our mistakes I wish I had listened.

Liars.Low quality products.Will not fix your products if broken.Avoid like the plague!!!

If I could give this company zero stars I would. Bought a Chicco hug air 4-in-1 in August (baby due start of December). My baby arrived end of November and after a short time my partner and I noticed the crib was dipping in the middle. We had grave concerns about increased risk of SIDS so stopped using the item and reported the fault, providing video evidence. After hearing nothing I contacted the company by phone who have refused a refund and made no offer of replacement. Instead they wish to contact the manufacturer and have chosen to disregard consumer protection legislation. I have a useless product - unfit for purpose, unsafe and at a cost of around £200 I expected better. I have now bought another crib for my little one. AVOID this company who will not help in the event of a faulty product. Worth paying slightly more at John Lewis or another more reputable retailer who will resolve the matter.

Awful experience with this company due to a damaged product! They might be efficient at taking an online order and getting the product to you, but if there's a problem, look out because customer service is terrible!1) it takes on average 20 minutes for them to answer when you press the customer services option on the phone menu (this compares with around 2 minutes on the new sale option - I tried both).2) They do not call you back when they say they will resulting in a further frustrating call to them to chase it yourself.3) they do not send you any correspondence telling you what they have arranged via e-mail etc making it difficult to know exactly what is going on.All in all a terrible experience - I will most certainly not be using them again despite slightly cheaper pricing - what it's cost me in telephone calls to date probably makes this more expensive than competitor companies (they've also told me that they'll compensate me for time and telephone calls, but I'm not holding my breath on that either bearing in mind that I still do not have replacement parts despite being assured that they'll be delivered today).

We placed an order back in January and had to chase them twice before we received all our goods. We were told they were out of stock but we was not told this at the time of placing order. However in the grand scheme of problems we have had with them that is just small. Our major problem was regarding our pram. Our Jane Epic travel system which we have been using since April broke in June. The front wheel shook worse than a dodgy supermarket trolley, the whole thing squeaked as I pushed it and the brakes would not release until I wiggled the wheel. After numerous emails (I could never reach them by phone) they sent me out a brake cable to fit, this did not work. So again we had the tedious task of emailing by which they said a NEW chassis would be sent. No chassis was sent and I again tried emailing with no response at all. I then decided to wait the gruelling 20+ mins and call them. They stated there had been a mix up and they would get it sent out to me. The chassis has turned up but it is scratched, the box had been ripped, squashed and tapped back up. What is most alarming is that this supposedly new chassis was sent in a box that is for a completely different Jane product and does not look new. I have again tried to reach Kiddie Kingdom via email and phone and they are refusing to get back to me. I am now proceeding to take this case further as I am unlikely to get this sorted via Kiddie Kingdom. I would stay away from this company if you are looking to spend a lot on an item. I wish I had spent a bit extra and gone elsewhere as their products are clearly questionable and their customer service is the most shocking I have ever experienced!!

AVOID THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY! Ordered a car seat which was no good so needed to return. Boxed the item as I was told to and a courier came to collect it. (Courier was organised by kiddies kingdom) over a month later I’ve received no refund and kiddies kingdom are claiming they never received the seat back! Surely if the item didn’t arrive they’d have contacted me as it was them who arranged the courier and return. I’m now £129 out of pocket and kiddies kingdom are no longer replying to my emails. They even replied to my trustpilot review asking me to email them which I did and they’ve still not replied! Funnily enough they no longer sell this seat so I believe they just didn’t want it back! They’ve happily kept my money though for a seat I NO LONGER HAVE! Spend the bit extra elsewhere and make sure you’re not ripped off like I have been!