P.T.Miles Jewellers

Excellent customer service from the two ladies front of house, they are really polite and knowledgeable.Having tried several other jewellers in Newcastle I finally stumbled into PT Miles.Where everyone else had said they didn't have the skill set to change the straps on two unusual watches, the ladies explained that they would do their best and too pop back in in 30 mins.True to their word after returning 30 mins later both watches were ready and waiting for me!While I was in there I also noticed how everyone else was smiling and enjoying the experience too.From now on PT Miles is now my go to jeweller and I can not recommend this shop enough

Secure access via button entrance, still using hand cleanser before handling any jewellery.

Compare gold scrap prices locally before selling jewelery here.I was given the impression that I would get more than scrap price for my old 9ct gold jewellery but was offered a very poor price per gram.When they made the offer I had to ask how much per gram they were actually paying.I was not impressed when I found out and by ringing around locally was able to find a dealer who was paying nearly £3 per gram more!Pleasant staff.

A good jewellers with an amazing range of jewellery. Would recommend.

Took a ladies fob watch for cleaning and a service and was told by their watch ‘expert’ that it wasn’t worth bothering with. However, on visiting a reputable watch and clock repairers was told that it was a good quality Swiss watch circa 1880, valuable and worth servicing. Won’t be rushing back to PT Miles in a hurryIn reply to your response, firstly the watch didn’t require repair and secondly my issue was how the lady behind the counter was so dismissive saying ‘it’s not worth bothering with’.If she had conveyed to me the problem with regards to parts and guarantee mentioned in your response to my post I would have understood but I just feel that I was just brushed aside with no explanation.Correct me if I am wrong but you do seem to state that you have a watch expert.

Helpful staff, repair completed efficiently. Good communication at every stage from provision of an estimate to collection. Happy to recommend.

We have experienced friendly and extremely helpful service from P.T. Miles Jewellers who are definitely a valuable local business to have around and support... we dealt with a few different staff who were all fantastic. They handled a repair request of our diamond wedding ring with a massive amount of care and respect. We were updated through the whole process and the costs were fair and explained in full. Thank you!

Excellent service from a local company who understands the value of genuine customer service. An extensive portfolio of products (both new and pre-owned) to suit all needs. The team helped my daughters with their Christmas and wedding jewellery and made us feel like valued customers. A shining example of how a local business can deliver a genuinely differentiating service to its clients.

Not impressed at all with serviceNot customer friendlyOpinionatedbad attitudecold stern facewish I never went in

Disappointed !! Had ring resized ? Should have been 1 size larger but feels the same as before I had the job done. Tried on in store but with hand’s being hot it was a little snug. Tried on again today but still couldn’t get it to fit properly. Also was quoted £20 for repair but when it came back it was £33. If I could give NO STARS I would. Definitely won’t be going back. Dissatisfied customer !!!