Papa Johns Pizza

As my regular pizza palace was closed I took the (extremely poor) decision to use Papa Johns in Barry. I ordered my pizza through the UberEats app at 20.02 and it advised my pizza was due to be delivered between 20.35-20.55. I kept an eye on it and when it was 20.45 it was showing as out for delivery and as I live about a mile away i thought it wouldn’t be long… how wrong was I! At 21.05 I called the store, just in case something had happened to the driver, maybe an accident, fallen into a portal to another dimension or alien abduction. It was, however none of these. My pizza, that was cooked and on the way to me actually wasn’t, the manager advised that it was very busy and that mine was still waiting to be made (though obviously to fiddle their Uber figures) they’d marked it as done. I requested it be cancelled, a as I wasn’t willing to wait 2HOURS for a pizza and they said they would and refund me…. THEY DIDN’T!!!! They actually, around an hour later marked it as having been delivered!!! I complained to Papa John’s directly via social media and they gave no f**ks as I’d purchased it through a 3rd party. Luckily Uber refunded me the following day. DO NOT EVER USE THIS SH*TSHOW

Got out of Barry island late, the team in papa’s where very nice and help us to a nice meal even if we made them close later. Smiles and great service.

Great service, somehow I messed up, thinking I'd completed my order for a pizza as well as some sides. The confirmation came but just the sides. I called the store and they went above and beyond to resolve it, suggested I order the pizza as a collection and they would pair up the pizza with the sides delivery. Did this which didn't quite work but at no extra cost they sent the sides and pizza to my house in two separate cars, one after the other. Great customer service.

Was served as soon as I entered. Very helpful ,sweet girl with multi coloured hair was very helpful and when I told her it was our first time she was excited for us and let us try all the dips. Gonna be getting our pizza from there from now on.

Initially ordered a delivery on rugby day however the delivery time did not meet expectations and had to cancel the order the manager at the store offered me £10 credit due to the inconvenience however a few days later reordered and had an issue online where it didn't give the discount I contacted Louise the manager of the Barry store who told me not to worry she would sort this order with head office. We all make mistakes and mistakes do happen however the way Louise treated me when things went wrong was outstanding and therefore has kept us as a customer!P.s our order from you last night was spot on and delivered very quickly thank you

Imagine 'cheap and cheerful', but it's opposite day.For what you get, it's a bit of a ripoff.The crust for the pizza has decent texture, but the flavour is just not there. It's a bland vehicle to deliver a miserly amount of toppings. It's not even an exciting vehicle in the metaphor either.It'd be like someone bumping a Honda Civic of flavour into a wall at 5mph after buying it for twice its value at a dealership.Even the desserts and sides can't save it. They're just as expensive and utterly average.The staff are friendly at least. It's a shame they can't be allowed to cook anything more than the pre-assigned guff that the upper management of the franchise dictates.There's better choices to be had in Barry.