Mega Camps

This is my first bad review - ever! I tried to make contact and deal with this matter and I have not heard anything back.Treating local families like this is truly unacceptable, particularly in this current climate.I booked my daughter on to the Hornchurch site during the summer.On day one there was an issue where my daughter took in her mobile phone (yes we understand this should not have happened and the safeguarding issue). She had mislaid her swimming costume so text me from the toilet.I bought a costume along apologising that my daughter had left it at home and she had messaged me.The member of staff went into the squash court and blew her whistle across the hall and humiliated my daughter in front of the entire room regarding use of the phone.She came out in floods of tears and I couldn’t calm her down.I took her outside and the manger then referred to a third party and apologised that the third party (another member of staff should not have blown the whistle).My daughter begged me to take her home and told me the lady apologising was the one who blew the whistle at her.The member of staff on site lied - not only to me but in front on my 10 year old daughter. My daughter was completely traumatised. I later found out this member of team was in fact Site Manager.I was offered a refund for the session and an apology and cancelled the complete summer.Working full time and having to find last minute alternative childcare was my only option. I was not confident sending my daughter back when the almost senior person on site had lied to a 10 year old.I have emailed the head office 5 times and not received an email back. I appreciate that during the summer they may have been busy dealing with the programme, but this has been ongoing for five months.I receive plenty of marketing emails offering other camps to book on.I certainly would not book again and my daughter is still in shock to this day that a teacher would lie in front on her.Completely unprofessional.UpdateThankfully. The day after posting this review, I have received an email offering me a full refund.

Brilliant for young children, lots of activities available. My daughter has enjoyed her time when at Mega Camps

Terrible week at Epsom Megacamps with my boys. Lack of supervision & control allowing children to run riot with 2 incidents of bullying towards my boys resulting in bruises, not reported to us by staff. We spoke to them both times to draw attention. Then a third incident when no-one dealing with repeated reports of one child threatening my kids & disrupting games all morning that they reported ‘to teacher’ meant my son hit back & was the one in trouble. Not suitable for older children, activities few & far between, workers disorganised & totally out of their depth. Will never go back!

My little boy, who’s not quite 5, went to a Mega Camp day for the first time this week. We were worried he wouldn’t want to stay as he wouldn’t know anyone … but literally from the first person we saw we knew he’d love it there and would be so well looked after. He was instantly relaxed and happy and not bothered about me leaving! He was only supposed to do one day but loved it so much he begged to go back the next day. He was literally buzzing after both days and full of confidence with the things he’d tried and fun he had. The staff were so friendly and reassuring, you could tell they love working with children. We can’t wait for the next school holidays so he can enjoy even more fun. Thank you Mega Camp!!

My boys went to Mega Camps Dartford for the first time this year and loved it! The staff were welcoming and friendly. The boys can’t wait to go again

This was everything and more I wished for my little ones during the half term. My 6 year old and 10 year old attended 3 days during the October half term and they loved it! They had so much fun. The club is actually really good value for the money and I managed to get an early bird for them as well.... They had nerf wars on the first day, inflatable fun on the 2nd day and their last day, they had an animal workshop with huge selection of animals which they could stroke. This included a skunk, a tortoise, a snake, a lizzard, a polecat, a guinea pig and many more...Success! All around! I would highly recommend Mega Camps and will most definitely be booking them in next half term hols...

My kids seemed to have had a really wonderful experience. They loved the staff and facilities. However, when I went to the toilet with my son, I was utterly horrified to see the conditions of the toilet. It was terrible and not at all cleaned since the school ended. I felt terrible as a mother not checking this before to ensure my kids have proper sanitary toilet facilities. This was only picked up at the end of the holiday time .....

I honestly couldn’t be more impressed with Mega Camps. My 6yr old son has special needs and the staff are caring considerate patient and I never have any worries leaving him there. He loves it!! Lyndsey went out of her way to accommodate my son especially. Absolutely top class customer services behind the scenes and at the venues. Thank you so much for making our Summer that much better.