Barclays Bank

Wonderful staff who do their best to assist the many customers. I agree .. Too many machines that change too frequent and difficult for the elderly to keep abreast with the times. One star lost for the length of time one has to wait for a consultant.

Rude customer service agent, extremely condescending and spoke to me as though I was a child. I've been with them for over 35 years now looking to move to another bank.

Had to go to Gloucester branch today, as Cheltenham branch was closed due to renovations.Had to do a bank transfer after a long wait.Special thanks to Louise who was very helpful and very professional.

One single person to be able to make enquires. And that member of staff was very rude and basically told me off for trying to explain what service I need . He did not know about the service I was asking, was reading online and I dared expressing my banking need while he was reading. I felt like a kid being disciplined in school. And imolder than that guy. The second member of staff had a go at me also but did end up being nice and helpful in the end. We live in a crazy work. Do these people get any customer service training? Awful service all together, very defensive, unprofessional members of staff. We do not deserve to be treated like this.

Unfortunately I'm not satisfied with service. Appeared disorganised I've been waiting for long time and people just continued moving without queries, there is one assistant who was still busy. So, hope it will be better in the future. But this time I don't recommend this company service if you value your time.

Came in to close my ISA and was told I couldn't. After a brief discussion I was again told I couldn't close it. Contacted head office and 5 days later I got my money. The woman I spoke to in branch needs training on procedures and manners.

Awful, two rude staff members ganged up on me and berated me for wanting to speak to a person rather than use a machine, pretty much had to beg for my deposit receipt so I could just leave.

Female staff are rude counter shut and everyone including the elderly are being forced to use machines there is no customer service, last visit they had me going between machines on oposite side of room repeatedly there is no banking serives at this brach anymore go to citencester might as well close this branch totally.