Waves Hand Car Wash Handforth

Please don’t use if they are remotely busy. They quoted me £65 for a Platinum service, telling me it would be 1 hour 15 mins. I went shopping for 2 hours. When I came back, the car had only been rinsed down. The guy told me he was doing my car next. I said that I needed to go and that I wanted my car keys back. He refused to give them back because he said it would only take him 5 minutes. I said that I didn’t want him to do a £65 service in 5 minutes, I told him to not do anything more, give me the keys and allow me to leave. Again, he refused to give me my car keys. I then spoke to a customer and told them that they had had my car for 2 hours and it still wasn’t done. The guy then told me that if I spoke to another customer again, he’d charge me £100 on top of the service because I’m not allowed to talk to customers. At this point, I started to feel genuinely concerned that I was going to be taken advantage of. I told the guy to stop work, give me the keys and let me leave. If he refused, I told him I’d ring the police. He refused so I rang the police. The police informed me that he couldn’t charge me £100 for talking to a customer. The police asked to talk to the guy. He refused. The police told me to instruct him that he must speak to them. He still refused. The police asked to be put on loud speaker. They instructed him that he must hand me my car keys, warning him that if he didn’t, officers would be sent over. He argued back to the point where the police became quite forceful in ordering him to give me my keys back. The guy then accepted and tried to charge me £25. The police intervened again saying that I shouldn’t pay anything as the job was not done and not done in the agreed timeframe. Eventually, the man handed me my keys back and I paid £15 because the outside had been rinsed and the inside vacuumed (badly, it turns out). The guy kept saying it was because he’s busy and because a staff member had gone home. I explained that, as a customer, this wasn’t my problem and that they should not accept jobs if they can’t get them done. He told me that the problem with people is that they are quick to complain or ring the police which makes me believe that I’m not the first person who has had to speak to the emergency services about them. A really unnerving, troubling experience which I think other people should be aware of.

Not been here for quite a few years, but called yesterday to get inside and out of car cleaned. A couple of months ago I let another local wash clean it and they didn’t do a good job of the inside, but these people did a brilliant job. For £25 it’s worth every penny. Cheers Quinny

Thanks Guys Nick did an amazing job on my car will be coming back every single time. Nick was great and really put allot of effort into it. Thanks Nick

Always cone here, great friendly and professional service

George tried charging me £40, more than the price listed on the board and then swore at me. Don't waste your time here.

I haven't cleaned my car since lockdown and the team went the extra mile to get it back to beautiful and non-smelly. Awesome job!

Its rare I go to a car wash and get the car returned dirtier than before but that was my experience here. Car not dried properly, dirty towels used to clean windows, inside smelling, certainly won't be returning

I use this wash upto 4 times a week for my V Class and also occasionally for my own cars, they can be inconsistent depending on which operative you get and a regular grumble I have is that they use dirty cloths to dry the windows which becomes evident when you drive away in the sunshine. I went today and they were very busy and seemed to have brought in a young boy and his mother to help - it felt chaotic with 4 different people doing bits on my car and running about from car to car - when I paid I asked for Tyre Shine and was told there is none!! This is important to me so was annoyed. I am loyal to them and expect some service in return, when you are busy you shouldn’t cut corners or you will get no return custom. My wheels were also badly done today so not happy at all.

I'm very happy with the service. Staff very friendly and really helpful answering the questions that I asked regarding the car. Will definitely come back!