Toolstation Romford
97 Reviews
$$$$
- Friday7 AM–8 PM
- Saturday7 AM–6 PM
- Sunday9 AM–4 PM
- MondayClosed
- TuesdayClosed
- Wednesday8 AM–5 PM
- Thursday7 AM–6 PM
About the Business
Toolstation | Low prices on 25,000+ trade quality products | Low prices on 25,000+ trade power tools, heating and plumbing supplies, hardware and more | Click and Collect at 550+ stores | FREE delivery on orders over £25
Contacts
Website
Call Us
+443303333303
2/3, Falcon Business Centre, Harold Hill Industrial Estate, Harold Hill, Romford RM3 8UR
Hours
- Friday7 AM–8 PM
- Saturday7 AM–6 PM
- Sunday9 AM–4 PM
- MondayClosed
- TuesdayClosed
- Wednesday8 AM–5 PM
- Thursday7 AM–6 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store pick-up
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Electronics
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Wi-Fi
- Repair services
Recommended Reviews
Stuart Moore
02.03.2024
Toolstation Romford
Second hand security goods sold as new! Bought an EZVIZ Mini O Plus today having waited 35 minutes in a queue to check it was 'unopened' (stupid that you cannot ring the local store). Told yes - pristine goods'. Wife collected this afternoon. Got the camera out of the box and was immediately suspicious of loose cellophane wrapper. Tried to add it to my existing device list by scanning the QR code of the camera only to get a message saying someone else with XXX mobile and YYY email address has already registered it. So now completely useless to me as cannot be unregistered except by the first owner. It's going straight back for a refund. Disgusted."
Remi C
25.02.2024
Toolstation Romford
Used to be good but now seriously lacking in competence and customer service. I have never had a problem with this store until recently, both times have been whilst dealing with a short dark blond haired kid. Aside from constantly not being able to locate click and collect orders even if they are literally 60CM away from him. He also gives out the wrong advice when it comes to the stores warranty policy. I had spoken to him to ask about a return of a faulty telescopic ladder after previously speaking with the manufacturer. His response was that returns are only for 30 days and that he had sent someone else away for the same thing. This is simply incorrect. Take a look at Toolstation's website and the manufacturers if you have any problems returning items with faults. This person is simply just too complacent and lazy. I spoke with their customer service team on the phone who were great, they solved the issue and arranged a collection of the faulty item straight away.I will make sure to avoid letting this kid serve me again in future!
Wayne Hennessy
12.02.2024
Toolstation Romford
Jodie was a great help. Really knew what I wanted and when the product wasn't in stock helped all she could to get me a replacement product at a reasonable price!! Definitely come back again I'f she's there
Aleksandrs Redjkovs
26.01.2024
Toolstation Romford
I only use them then items not available in Screwfix. Extremely SLOW.
hamed moeinaddini
29.12.2023
Toolstation Romford
Excellent service. Danny in Romford branch was very helpful and very cheerful. Really recommend to see him for advice if you are not sure about the product you want to purchase.
Us Ni
22.12.2023
Toolstation Romford
Well instructed staff and wonderful services in slow motion…
Glen Bateman
22.12.2023
Toolstation Romford
Made an in store order that was sent to the wrong address. Called Customer service and spoke to CB (please excuse the spelling if you're reading this). She sorted the whole thing very professionally whilst having decent banter. The 3 stars are Purley for her as a rating out of 3. Someone give her a pay rise! Top girl.
Jesse Taylor
20.12.2023
Toolstation Romford
Jodie was a great help really knew her stuff. Would definitely come back again thanks to her! Blokes weren't really any help tall bald bloke with the glasses didn't know anything that would help but jodie saved the day!!
Amia Kh
19.12.2023
Toolstation Romford
This Toolstation is quite small. One would normally purchase online and do a click and collect. Although you can purchase instore if you wanted to. There is usually a queue of a few people at a time. Parking space is available. Staff are helpful and friendly. Only downside is that sometimes stock is not available for same day collection. So if you're doing a renovation and need material ASAP, it mignt not be available until the next day.
Lisa-Jane Beckwith
17.12.2023
Toolstation Romford
Ordered sandpaper,got given the wrong one so went back to exchange it,the 2 guys on the checkout didn’t have a clue, I asked for a less courser one and was given a more course one.Went to Canterbury branch and they sorted it straight away.
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2/3, Falcon Business Centre, Harold Hill Industrial Estate, Harold Hill, Romford RM3 8UR
Toolstation Romford