Maxwells Cafe Ltd

By far the worst experience I’ve had ordering food anywhere in my life. No exaggeration.Approached the stall and, after waiting for the five members of staff to finish their chat, was asked what I’d like to order.Ordered a ham and cheese toastie and breakfast roll. We were told to take a seat and they would call us when our order was ready - but as there was no seating we stood and waited for our order.The person preparing the food finished a previous order - and then proceeded to pick her phone up and use it with both hands. We then stood and watched as she touched her face and hair multiple times whilst playing on her phone, then put her hand in her pocket - and then carried on preparing and bagging our food with her bare hands.By the time our order was ready I already felt repulsed at the thought of eating it after witnessing the amount of bacteria-ridden surfaces and objects the server had touched. No hand washing or any hygiene procedure was followed at all.When they called for us to collect our order, I asked who was in charge - and was horrified to find out it was the person who was preparing the food.I asked if there were any hygiene procedures in place and explained everything we had just witnessed. The server became very defensive and basically told me I was lying. I told her her I’d seen her handle my burger roll with bare hands immediately after handling her phone and touching her face - and she told me she hadn’t had her hand INSIDE my roll - and proceeded to demonstrate how I was wrong by picking up another bread roll with her bare hands and then putting it straight back in the bag with other rolls.No matter how calmly I tried to explain the bad hygiene practices I had witness, she would not listen.Then she said “fine, but you don’t have to be so rude about it!” - I explained that I had been very calm and polite and was merely trying to voice a valid complaint about the handling of food I had paid for and was planning to eat.Her response? “If this is you being nice, I feel sorry for anybody who talks to you!”At this stage I gave up trying to have a reasonable conversation and just asked for a refund - and turns out my card hadn’t even been authorised and they hadn’t checked. So I tried to pay for the two drinks we had and was told “not to worry about it”.Never in my life have I witnessed such appalling hygiene and food handling standards, nor have I ever experienced such rudeness, belligerence and disrespectful behaviour from anybody employed in the service industry.Had I received any kind of apology or even acknowledgment of my concerns, there would have been no need for this review. I would have just silently added the venue to the small list of places I won’t eat.Instead, I was insulted, belittled and received no acknowledgment of my (very valid) concerns.Avoid at all costs.

Great place, amazing food, fantastic coffee, i never go somewhere else if they are open., has low counter that easy for wheelchair users, and lovely helpful staff as well.

Lovely coffee shop. Comfortable, good service, great coffee

Great place for a coffee aswell as some food. Nice seating area in the centre of the town. Staff are very friendly and helpful.

Reviewed as street food, on my experience and expectations. YMMV.Range of food - OKPrice - OKService - very quickSauces - very limited range and half of bottles were emptyQuality of burger - OKCapuccino - awful, insipid (I am no connoisseur, I drink instant at home, but this had no flavour)

Quick coffee on town and a bite to eat. Food was good as was the coffee but found the service and atmosphere a little lacking

Lovely staff, very friendly and welcoming. Coffee is ok but they're not claiming to be barista's. Had a bacon butty with black pudding and it was ok . Sit outside only . It's ok for a quick snack .

Excellent coffee and friendly staff

Great little food bar with seating and heaters

The staff are fab and the breakfast rolls are great