Happy House

I'm sorry but as a chef of 30yrs (and had accolades with it) I can safely say I have never know such a bad Chinese.2 weeks ago I ordered some S&P ribs and hot and soup - the ribs just tasted off" full stop and the soup was not even close to average.I've given them a chance tonight with just a staple (chicken & sweetcorn soup !).I couldn't eat a second mouthful as I spat the first one straight back out. Watered down

I've been here once or twice when my usual chippy is shut, the last time I got the chips home to realise they were oven chips! I have them in the freezer, thanks. Not what I was looking for.

REGULAR CUSTOMERS NOT RESPECTED:We have been using Happy House for the past 8yrs and always had good meals, even given 5* reviews until now.We worked out that we spend on average over £100 a month going here.Over the past month, the service has gone down hill. We have placed orders for deliveries and on a number of occasions , items were missing which meant the driver coming back to bring them putting a delay on us eating and other things going cold. Yeah it happens. However, today was the icing on the cake.We ordered our usual order and also bought the spare ribs. When they came, they were literally just bone (no meat at all). The lot went in the bin. As a regular customer, I decided to go back to let them now we were disappointed and was at least expecting a refund or replacement.... NOPE. The owners apologised and literally admitted that the suppliers had supplied ribs that was all bone with no meat!!!! Why the hell are they still selling them then??? They apologised and that was it. I asked why they are still serving them and yet again I just got an apology. We have never complained and been there for years. They even know us so well we have great conversations. A refund was refused and was told that on our next visit they will ensure there is more meat on the ribs!?!?!?!?This may sound minor but I was disgusted at the lack of loyalty to year long customers. They couldn't even give us the £4 something back! I wouldn't mind but on numerous occasions, and I mean NUMEROUS, the delivery driver has rounded up the total cost to the nearest pound and given us the change accordingly, therefore pocketing a tip without it being offered to him! Not once have we said anything as it was no more than 70p each time! It's the whole principal of it! They couldn't even have the manners to exchange or refund. You are clearly not a valued customer and they don't care one bit.I'm gutted to say that myself and partner feel that strongly that we will NEVER go back here again due to this. The quality has been going down hill the past month or so and this topped with the awful ribs has confirmed it.Happy House, it has been a pleasure but you have lost good customers but we wish you the best. Please start respecting your future customers and listening and reacting to what they tell you.

Last night was 1st time we have ordered from here, it was perfect, phone call was answered quickly, ordered for a certain time it was delivered spot on time, food was best we have had in ages, will definately order again we would highly recommend

Ordered here because normal Chinese was closed. If I could give lower than 1 star I would. Went in thinking they know how to cook Chinese because they were Asian but the food was horrid, salt and pepper chips were hard just tasting like spicy chips. A British fish and chips can make better Chinese than these guys

I ordered from here with my fiancé. I ordered Sausage, chips and gravy. It was OK, a bit salty though. My fiancé ordered Singapore Fried Rice, which was slodgy, the Curry sauce was lumpy, fish, which had too much batter on it and was under cooked, Vegetarian Sour Soup, which was awful. Awful food. We won't be ordering from there again.

Love this Chinese! We use this most weekends and the salt and pepper chicken is my absolute favourite. The staff are lovely and the food is never late when we order for delivery. Portions are a good size too and the prices are really reasonable. Would highly recommend!