Browns Family Jewellers - Halifax

Really dissapointing experience. After 4 months of waiting I finally decided on a refund. very poor comms - i had to do all the chasing over this 4 months. Was told consistently they could get the Breitling watch but at no point could anyone ever give me an actual delivery date. I just lost all confidence in them due to the service & lack of comms. As watch was coming from abroad the poor service and lack of clarity also made me doubt how genuine they were. Have paid more elsewhere now as gone to another local jewelers and had the experience you should get when spending this much on a watch. Gave two stars as the refund was given without hassle.

As a vistor to Halifax,I think all you Jewellers there,need to up your game, you are all selling the same stuff,I couldn't find any antique jewellery,none of you bar one,knew about Halifax's famous jeweller Charles Horner" I couldn't find anyone selling his World famous silver (Should be a museum) come on Halifax and up the ante!"

Excellent friendly staff, great choice of fine jewellery. Me and my mums fravorite jewellers

I shopped in person at the Halifax branch and was treated like royalty by the attentive assistant . I was only buying a £20 pound watch but I was made to feel like the most valuable shopper ever to shop there . A really nice change in this modern world . Thank you so much .

I don’t ever normally write reviews, but I feel Browns definitely deserve one!...I purchased a beautiful diamond ring from their Halifax store in August, sadly only 6 months later the diamond chipped...obviously I was mortified, I’d loved the ring and was panicking about how much more I was going to have to fork out to get it repaired....I visited Browns Halifax today and they totally put my mind at ease...they were so understanding and kind!...they advised the would get the ring fixed for me at no extra cost with only having 6 months...(the ring apparently did have some inclusions in the diamond which may have assisted in the chip, but I knew about the inclusions on purchase). I walked out of Browns store with my faith restored in the retail market! And that is saying something in this day and age!...I always have and always will use Browns as my go to for jewelry and would recommend them to anyone!

Very lovely places and friendly and helpful and like if you see something you can pay so much money of it at a time and they put it away till you pay for it then when all payed for then you get your beautiful gift you bought yourself or for someone eles lovely lady's and services in there love the shop got some beautiful and not dear things in there as well money for Vale you

Great service, the team looked after me really well. They fully restored and resized a family ring that had been passed down to me and was 80 years old. I was reluctant to leave it but they reassured me and turned it around in less than a week. Thank you guys i am made up with the work you have done.

Excellent customer service! Had two small jobs done there , no charge because it didn’t take long. Most businesses would have charged a nominal fee.

Bought a few watches from them always polite and they give 2 year warranty fantastic place

Called in today on the off chance that they could repair a ring that had been damaged and they did it there and then - couldn't have been more helpful...thank you ladies for all your help.