Pets at Home Solihull

Staff are proactively engaging, and rather than just ringing up sales go out of their way to make the customer aware of alternatives, special offers, etc.

Central location with plenty of parking. The vets here are really great, and unlike many others, they are not out to empty your wallet. The floor staff are very friendly and will remember you after only a few visits.

Disgusting behaviour at Pets4Homes in Shirley, we are never ever late for appointments but the one time we are due to traffic we rung up to inform them and told yes that’s fine, 3 minutes later we arrive, they told me had let the next patient in before as I was late but I was to be next, then after the other patient came out (which was quickly) they then came and told me you missed your appointment so can’t be seen until 12:15This is absolute rubbish, they allow minimum 15 mins for appointments, I arrived at 11:12 the other patient came out just after 11:15 so the vet would have had booked out time with patients for at least the two appointment times taking him to 11:30He was just CHOOSING not to see me out of spite for me being late, not that he didn’t have time to see meIt makes no sense he would have had no time to see me when they had simply swapped my appointment time with the one before me letting her go in first, I could understand if we had arrived after 11:30 as that would have meant both appointment slots missedWhen I explained he got offended and wouldn’t speak to me because I was RIGHTIt’s like the appointment time slot they had switched me too suddenly disappeared!THEY TOLD ME IT WAS OK TO TO BE LATETHEY TOLD ME HAD SWITCHED TO LET IN THE OTHER PERSON FIRST AND THAT I WOULD BE NEXTTHE OTHER PATIENT STILL CAME OUT IN PLENTY OF TIME FOR HIM TO SEE ME BEFORE ANY OTHER PLANS THAT WOULD HAVE BEEN ARRANGED FOR AFTER 11:30The receptionist and the vet were horrible to me, rude and obnoxious and could give no sensible explanationNow I have had to come away with a very ill pet because even if I had waiting until 12:15 with my anxious shaking dog (she hates the vets) as there is no way I am trusting a vet like that to treat my dog and that he would give her fair treatment after this situationThe vet should be ashamed of himself

Me and my sister were approached by a helpful young man named Rohan. He gave us useful advice about our kitten and made our time at the store delightful. Thank you

I just wanted to take time to thank Sarah who often works the Aqua side of the store, even though the store was busy she took time to help with a strange request,offering help and sharing her obvious knowledge of the subject.It's was really refreshing to find someone with the knowledge and skills to think outside of the box, an absolute credit to the store,thank you again Sarah.

I'd like to say a massive thank you to Gracie, she took her time out while the store was busy and helped me get a good deal for my cat. She was very pleasant and very polite, its nice to come into a shop to get served by such a lovely person. Well done Gracie keep up the lovely attitude!they should be more people like you working their.

Had a great experience at the Solihull store, a lovely woman named Phoebe helped us find exactly what we needed in a moment of panic for us - would definitely come again!

Great place with friendly, knowledgable and helpful staff, always on hand to give any advice or information needed.It’s nice to see happy shop staff who appear to genuinely like their jobs and other people!We have a new puppy and have been given good, solid advice without being pressured into buying anything unnecessary.Jaime helped us today and was pleasant and engaging and knew her stuff! Fabulous customer service.

Just wanna give Nicky his flowers for his excellent customer service at Pets at home, Solihull. Every time i come here he shows top respect and has a lot of patience! Even today, he went out his way to give me his best advice on my new Dog, Nicky seems like he’s carrying the whole team, he also easily instructed me on getting discounts in the store/online by downloading the Pets At Home App. big up my guy once again, top man!

Perfect shop for animal lovers.Inside you can find stuff with smile and help,can do grooming for your lovely dog or cat.You can find Guinea pigs or hamster ,to do happy your children.Outside big parking and all what you want for your animal.