Next

I had to return an item on behalf of my daughter in law, i was feeling unwell while being served by a lovely lady, she went out of her way to get me some water and check i was alright, she ensured the whole transaction was smooth and efficient, i didn't get her name, but such a wonderful staff member, with customer care as her focus.

Online orders are shambles. Parcels received with missing items. Text messages received saying item is ready to collect from store. Get to store, items are not there. Customer service call centre is outside the UK !! Last but not least older Indian woman at till downstairs long dyed black hair St Johns Wolverhampton store is rude & miserable.

There’s a women in there asain, miserable looking completely been rude towards me. Her name Tina. I must say she’s been abusive towards me and manipulative. The way she puffs her breath at me and most recently trying to spit in Costa when I last saw her. Honestly it’s rude how she thinks it’s ok but honestly if it happens to her I’m sure she be stressing out thinking it’s not ok. So don’t do it plus she’s pretending to care when she’s being completely abusive. It’s disgusting plus her breath wasn’t nice so my advice is to stop because it will put a lot of people off. I know she was making the poeple upstairs in Costa uncomfortable before. I hope she realises it’s not on. You can see the insecurities in her eyes and face. I’ve seen it for myself the way she gets jealous looking at other girls. Not right for person to be working there. Wishing bad on me like she has every right too. I’ve blocked her social media as she was trying to get to personal in my space and always watching my move which was scary. The rest of the staff there are lovely and welcoming but her I don’t trust. Because of that it’s put me of coming back.

I love mostly the coffee that they sell, you can buy clothes and drink some nice warm hot chocolate. I reccomend this a lot as I go here at least 2 times a week.

Have been here multiple times to collect and return some of my parcels. It's always been quick and easy, and the staff members are incredibly friendly too.

Absolutely fantastic helpful staff. I wish I knew the lady’s name that helped me in the baby wear section. She was fantastic! So helpful and friendly. This is my go to Next branch now!! 5️⃣⭐️

Good shopping environment, quality of clothes is good, customer service is always good, helpful and friendly.

Love experience in Next today, the atmosphere was peaceful and easy to shop, the staff are so lovely and polite. I love the Apoh Vincent Van Gogh clothing line! It's become a staple in my wardrobe!