Kingston group

Booked for carpet and sofa cleaning. Turned up late but did let us know. No problem.Operative left water all over the laminate floor but barely wet the carpet. It was a bit cleaner but not a lot.The main issue was with the sofa which had been dirty because our dog had unfortunately got his muddy paws everywhere. Naturally, we cleaned it ourselves but we wanted a professional to do a better job.We were told the sofa would take a while to dry but I'm not sure it ever would have as it was soaked. We had to use our own carpet/upholstery machine to extract the excess water and it was far from clean.We booked the service as a convenience but ended up having to do the job ourselves.A waste of time and money. We have tried to resolve the issue but emails have not been returned.Avoid.

Fantastic efficient service, The team do an amazing job of cleaning my carpets, sofa and oven . Always happy to help nothing is too much trouble for them. The no1 company to go to for all your cleaning needs. very reasonably priced and always a happy customer.

I had my Stairs and hall way cleaned 2 weeks ago. I was quite disappointed, they looked the same as before and were absolutely soaked when the guy left. The guy that came was pleasant but the cleaning took 15 minutes. I'm not sure how you can clean stairs and a hall way so fast. The price was cheap but the work wasn't done, the stairs looked the same.

WARNING - This person came to clean our carpets in March 2022 and took away with him a prized Sheepskin Rug that came from one of our first sheep (sentimental value) telling my husband that he was going to soak it etc. 8 months later and he has not replied to any of my messages and we still have not got it back - very upsetting and we are seeing a solicitor in an attempt to get it back. I would not recommend this company!!!!

This company are really disappointing. I would avoid at all costs.I booked them for carpets, oven and sofa cleaning. The price was cheaper than the others but after experiencing their services I know why.The cleaners arrived in a car two hours late. When they arrived they had forgotten half of their equipment so couldn’t do the oven.On starting work they walked continuously through my house in their dirty shoes (no shoes covers used) they sprayed something on the carpets but when I said I wanted to do underneath the furniture they said the wouldn’t move it. I said that was fine and they just had to shout me and I would move the furniture around for them. They didn’t do this just went round any furniture and didn’t let me know. The clean of the carpets was of a really poor standard. There were clumps of hair left all over the place and I had to go around afterwards and hoover and pick up dirt from the floor. In total it took them 25 mins to do three double bedrooms and the stairs and landing. The carpets were left with a terrible smell.The worst part of the carpet cleaners was the mess their machine made on my laminate flooring there was water everywhere - they didn’t put anything down to protect the floors. When I asked them they just said it’s ok it’s good laminate. I had to mop the laminate after they left three times to get rid of the dirty smell.Then it came to my sofa. The sofas just didn’t clean in fact some of the small stains on them I got out after they had left by rubbing it. The sofa cushions were saturated with water - they took 4 days to dry. Whilst doing my sofa they again walked the dirty water across my rug which was left filthy.I have had carpets and upholstery cleaned before and they are usually left smelling lovely but I had to go round afterwards with a carpet spray to freshen them up.I felt really uncomfortable tackling the men in my house so I paid them and they left. I then contacted the owner of the company to resolve the issue straight away as I understand in business things go wrong and companies should have a chance to put them right. They had also over charged me so I wanted my money back. I have text and spoken to the manager several times over the last two weeks and given him chance to pay me the money he owes me from the over charging and resolve my issues. Every time he says he is investigating and now he is ignoring my messages. He does not understand that he has a customer that is unhappy. He stated he wanted to sack the men (I believe they probably just need done training ) but whatever he has done with his staff he has done nothing to resolve my issues.I have found out since having this company in what to look for. A sofa should not take 4 days to dry and look for a company that has reviews switched on on Facebook. You cant add reviews on their site.Please don’t make the same mistake as me and go for the cheapest option.

Honestly couldn’t suggest more, was so friendly and did an amazing job on my carpets! On time and was such a reasonable price in my opinion! Go no where else!

Cleaned sofa in around 20 minutes back of sofa not cleaned and neither were some cushions floor was left dripping wet and when wet sofa looked okay after it eventually dried it looked like it had never been cleaned! Very unprofessional guy who came to clean and trying to rearrange a reclean in the end I just didn’t bother wouldn’t want them in my house again and would definitely not recommend

Booked through a Facebook ad. Very responsive before they came. We’ve been having work done in the house so general dust and dirty has been trampled everywhere. It was all surface dirt though and nothing I wouldn’t have expected a professional carpet cleaner to be able to remove. However our carpet was left saturated and not much cleaner than when he arrived. He took less than 30mins to ‘clean’ the carpet and charged us £45! Despite promising the carpet would be completely dry in 4 hours the carpet took 4+ days to dry and my entire lounge now smells like a damp dog it’s awful. Reported my disappointment to him an opportunity to relive it. Got a long list of excuses as to why is wasn’t clean. In the end said he’d come and re-clean it or deodorise it but never heard a word again! Please do not use, our carpet feels ruined.

The guys did an amazing job on my carpets across 2 sets of stairs and landing. Rang today and as they were in the area completing another job they kindly fitted me in between which was fantastic. Thank you guys for doing such a great job! Highly recommend!