Virgin Money
36 Reviews
- Friday9:30 AM–12:30 PM, 1:30–4 PM
- SaturdayClosed
- SundayClosed
- Monday9:30 AM–12:30 PM, 1:30–4 PM
- Tuesday9:30 AM–12:30 PM, 1:30–4 PM
- Wednesday9:30 AM–12:30 PM, 1:30–4 PM
- Thursday9:30 AM–12:30 PM, 1:30–4 PM
About the Business
Clydesdale Bank | Personal, Business, and Private Banking | Clydesdale Bank |
Contacts
Website
Call Us
+448447362616
15 Academy St, Inverness IV1 1JN
Hours
- Friday9:30 AM–12:30 PM, 1:30–4 PM
- SaturdayClosed
- SundayClosed
- Monday9:30 AM–12:30 PM, 1:30–4 PM
- Tuesday9:30 AM–12:30 PM, 1:30–4 PM
- Wednesday9:30 AM–12:30 PM, 1:30–4 PM
- Thursday9:30 AM–12:30 PM, 1:30–4 PM
Features
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
- Wheelchair-accessible car park
Recommended Reviews
gillian dowling
25.02.2024
Virgin Money
Took me forever to get through on the 0800 number provided!!! Option 5 ... it won’t recognise... had to phone 3 times before it finally did!! Eventually got through to Glasgow ... why can’t you phone the branch direct ... it’s really annoying that a gobetween’ has to phone for you!!Anyway it rang through and after taking at least 25 mins to get through the staff member said hello twice then hung up!!Absolutely disgraceful service!So I can’t get through to cancel my appointment today. Tuesday at 11am!! It’s your shocking lack of a decent call service to blame!!
Farquhar Forbes
22.02.2024
Virgin Money
Appalling service. Website says open from 9.15am to 4pm on a Saturday and also today Saturday 4 July 2020. Bank is CLOSED!! Not even any sign anywhere at the Academy Street Inverness Branch to advise on opening times. The notice states we are here to serve. I travelled 10 miles on the basis that the Bank was OPEN but like other customers at the door at around 11.30am found it was SHUT. POOR communication and POOR service.
LDY Duthie
04.02.2024
Virgin Money
The opening hours of this bank are an absolute disgrace. Inverness is meant to be a city yet the branch has village opening hours. Even the Elgin branch manage is open longer.
HD Campbell
01.02.2024
Virgin Money
VERY pleasant, helpful and friendly staff, but the opening times are DREADFUL (which is common for banks).I mean come on it closes at 4 in the afternoon some days for gods sake. You get paid a lot to work in a bank... at least keep open until 6.
Laura Welch
21.01.2024
Virgin Money
Very disappointed in this bank and the app!.. was fine yorkshire bank.. errors with apps customer service get passed to several different people on phone not good enough spent over 3 hrs of my time trying to sort a simple error!
Carol Robson
19.01.2024
Virgin Money
I visited Virgin Money yesterday for assistance with my app. The young man who assisted me was very helpful and guided me through the process and made sure I was able to access my app without difficulty. I'm not technically saved and the young gentleman was very patient.Thank you for the support I needed.
Bruce W
21.12.2023
Virgin Money
Very disappointed. The Clydesdale Bank used to be one of the best. Since Virgin Money took over it’s appalling. Very difficult to get through to support on the phone now. They used to be very quick. When you do get through, customer service agents can be rude, unprofessional and unhelpful and can hang up on you. Online banking has numerous technical issues that can make it dysfunctional when you need it. I’m switching away, had enough of Virgin Money. Sad to see the end of the Clydesdale Bank’s professionalism and excellent customer service.
Lee Brogan
20.12.2023
Virgin Money
Virgin money bank taken over Clydesdale Bank well tell you now they a waste a joke like tsb Bank in Inverness staff don't give a crack on customers wanting to open up a bank all for I'd I don't drive or go over seas and what I'd I couldn't use was a copy of my tenants aggrements wow do what I could go for the appointment that shoul of open up they said they to gone and I go in sign my name and bank I open no 2 days latter and nothin
Derry Macdonald
16.12.2023
Virgin Money
The staff at Inverness are class can’t fault but when trying to get help of customer service on the phone bloody terrible waiting for 2 hours just to get help ps there needs to be a late night when people can come in after work Iv had to take holidays just to go in mid day for help it’s pretty poor like
Kathleen Gell
16.12.2023
Virgin Money
Worst bank in inverness - staff are miserable and so so slow
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15 Academy St, Inverness IV1 1JN
Virgin Money