Urban Outfitters

BEST SERVICE EVER. Always love going to urban in Leeds- great service (and gorg clothes too). Big shoutout to Izzy for their exceptional help/service with my recent order- went above & beyond. Made my day- thank you!

A bit expensive, but quite different fashion there- so.. worthed to be seen

I was served by Katie. She was polite, approachable and friendly and helped me with joining urban rewards. Sadly, I don’t have student discount anymore so a signup to the rewards with 10% off is great when buying a fair bit! Would recommend joining the rewards if you haven’t already.

Great place but not for my type of fashion. Lol

A lovely vibe with even nicer staff!! Michelle in particular went out of her way to really chat to us and make our experience great!! will definitely be going back to catch up and shop ;))

Terrible atmosphere, unwelcoming, unhelpful, actually horrible and discriminatory staff, non existent customer service, awful quality of clothing & prices. Why would anyone return here? Nightmare experience, never again, AVOID!!!

The clothes here are beautiful and the design is great. But I don't quite understand why you need to organize and hang up your clothes after trying them on. I suppose it's not the job of the staff here to sort clothes?

Michelle was so lovely and friendly when me and my friend came into store!! Fab service!

First time I've ever been in one, loved it and staff were helpful

A very hostile and judgemental environment on entrance to this store. There were 4 staff members stood behind the ground floor till continuing their convos basically side eyeing me as I was stood with a handful of things I wanted to buy, after a good 30 seconds I walked away and paid upstairs, I looked back and they were watching me walk away saying stuff to each other and laughing. The shop is always a mess (I guess it’s not their fault they just seem extremely understaffed) and I also heard at least 3 staff members complain about their jobs to each other near the fitting room entrance and talk badly about management. I feel like younger staff aren’t bothered here and very reluctant to help. It’s a shame as it used to have some lovely helpful staff and I used to come here often but I guess it’s just uni students that won’t stay for longer than a few years so I can understand the turnover is very regular, I now choose to shop online as rarely any sizes in there too and if you ask anyone they usually just say “No sorry” without even checking anything in a system/looking.