Real Foods

I love this place and buy stuff regularly from the Tollcross shop, as they have a great variety. However they are constantly overcharging me for products. If I tell them, they they rectify it at the till but how many times am I overcharged when I don't realise? It's very frustrating that it happens so frequently. It's been going on for at least a couple of years now, or that's how long ago I started noticing it! If you do shop here, just check you are being charged what the label says!Also, be wary of their milk, I've bought it within a few days of it's use by date and it's already gone off, this has happened to me several times now. I'll buy my organic milk elsewhere from now on.

Coconut ginger cookies… so delicious and mouth watering, I will recommend especially to those with gluten and diary allergies

Use this shop often. Good range of products and produce. However was disappointed last visit they only had pot barley in one kilo bags. We want shops to break bulk. A 250g bag will keep me going for weeks. Where would I store the other 750g ??? I just do not have the space in my kitchen.

I love the shop for the products and the staff used to be friendly and helpful, but recently a member (manager) was really not enthusiastic and very rude. With the situation we face I understand the stress members are facing but I can't tolerate pressure, bad communication and fake rules. This attitude towards customers is not welcoming at all and made me leave my full basket. Unfortunately I'd rather not come there again.

Always friendly. I'm someone who often has vegan/dairy free/gluten free people to stay, and without this store I'd be lost...what would I do for my awkward" visitors without this place? I'd be floundering. Of course

After being a regular customer for many years, I was subjected to some shockingly poor customer service by both floor staff and then by management. This over a £2.50 product that became inedible (full of mould) the morning after the use-by date.They still have a good range of products, but I’d rather spend my money elsewhere where they actually value customers.

I was a regular customer for the past 10+ years. The customer service is highly variable: some staff members are genuinely friendly and helpful while some don't even bother trying to hide how much they detest your presence when you walk in... The range of products (especially their vegan stuff) is excellent though, which is why I kept shopping there until this summer. The reason I stopped going is because I was informed by a staff member at the door that I'm not allowed inside the store with my child anymore due to their new Covid policy. I do understand that limiting the number of people inside is for everyone's safety, but it means that lone parents like me, who rarely if ever have the option to shop alone, are effectively barred from the store for the foreseeable future. Thankfully, since I was forced to look for alternatives I've found several other local businesses that meet my vegan & eco-friendly needs, so I don't plan to go to Real Foods again even if they lift their restrictions at some point in the future.

I love this place!! I live about a minute's walk away and come here for most of my non-produce shopping. It's a fairly small shop, but there is a large variety of healthy organic/vegan/dairy free/gluten free/fair trade/sprouted grain etc etc kinds of things. They have a huge selection of teas and coffees and all of the alternative grains you could want. So many different types of chocolate. Chlorella. Fancy looking soaps and shampoos, an entire wall of nut butters and unique jams! So many meat alternatives! Yeast flakes. The most amazing dried bananas I've ever had. The prices are very reasonable as well, for the kind of specialty items you're getting. I wish there was a store like this everywhere else I live.

Just read some of the reviews for this place and was pretty surprised by the poor reviews. I have been shopping here for i think as long as it has existed and have never had anything but extremely polite and helpful customer service. In fact in general the staff always go out of their way to accommodate me keen to check stock downstairs. Great selection of products. Thanks for keeping the food real!