Nuffield Health Guildford Fitness & Wellbeing Gym

This gym always has an issue with their air conditioning. The gym is always hot and I also found the studio was hot too. I'm not sure if it was the instructor who didn't know how to put the air conditioning on or whether it is non existent. I didn't bother asking management as they tend to make it up as they go along which I've experienced in the past.Could do better but won't actually make any changes.

Have been a member now many years, but very disappointed to see jacuzzi/spa facilites closed permanently .. these were by far the best in the local area. To top this off, the air conditioning has been poor over the last year and in need of urgent repair. I have seen 2 people pass out / near pass out in the last couple of months due to the heat in the spinning studio alone and have heard their own staff say how unsafe the temperatures are getting at certain times. The least they can do is freeze membership for anyone that asks until the issue is rectified. The management refuses to do this despite openly admitting they are aware of the issues. Surely this must be breach of some health and safety regulations, and also of membership contracts.

I'm giving one star due to the poor service I experienced in November 2023:1. On several occasions, the staff switched off the machines 30 minutes before the gym was due to close. Although they were willing to switch them back on upon request, it took so long to restart that there was hardly any time left to use them once they were ready.2. On the evening of 16/11/2023, there was no hot water for showers in the gym. No hot water! Can you imagine a gym without hot water, especially in November?I understand that issues can occur, but the level of poor service I've encountered in the past 2 weeks is not what I expect.

The premises are always very clean and the staff are very friendly. There are many classes in place for those who struggle working out by themselves like me. There’s a lot of equipment available so the gym can be used for any kind of workout.

Good but needs improvement. The gym is great, new equipment, plenty of space. The pool is clean enough - spa could do with a remodel and cleaning up - the downside is that during peak times it's almost impossible to swim. This could be resolved by either having a booking system or extending opening hours. A 6.30am opening time is comparatively late compared to other gyms and makes it very difficult to get in a workout or swim on the days I'm in the office. Past gym I was at was open at 5.30am and others are open 24 hours nowadays.

Fabulous gym and staff. Joints programme excellent. Great aqua classes with Beattaand Gill.

We need to boycott this gym!Extremely unfriendly staff, a very large spa closed down despite falling electricity prices, and towels removed which significantly damaged my tumble dryer and washing machine (we even had to pay per towel at this particular club before the removal). The café has also drastically reduced the quality of the foods and drinks provided.This is so disgraceful and it is actually making our wellbeing worse. I hope Nuffield Health goes out of business.Go to better-quality gyms like David Lloyd instead. They offer far more and nicer facilities and are performing much more positive investments than Nuffield Health.

This is the second year in a row that I've been a member & they've been without air con. I can understand the cost behind this, however we pay a premium price & they've had more than enough time to find a solution. On top of this, they are closing the spa areas. I personally don't use this, but as part of my membership I'm sure I've been paying for it. We're yet to see any reduction in price for these closures.... I would urge others to look at other gyms in the area, including the Horizon which looks to have significantly better facilities. Every other gym in the area has a better offering now the spa area is closed for good!!

Air con not working every summer. As a wheelchair user can't use half facilities. Have to get changed in tanning room as people objected to my girlfriend helping me in the male changing room. Increase in prices and they have sealed over plunge pool.... not that I could get in it anyway. Can't access any of the showers either and they increased the charges