Moto GB Ltd

Not worthy of 4* but better than 3*I ordered a part that was showing in stock only to receive an email stating that it wasn’t and had been placed on back order.The email was confusing,at the start it said that it was placed on back order and that I would automatically be refunded.Further down the email it states that if the item had been back ordered and if you didn’t wish to wait for the back order then you had to call to request a refund.I called and was told that the email was incorrect and that they did have stock in store and that they would email me to confirm this,no email was forthcoming so I called the following day and was told that the item was in stock and was due to be dispatched.A few days passed with no delivery nor any confirmation email so called again,this time to be told that the item was in fact out of stock and the part was being ordered directly from Suzuki.I received a dispatch email from both motogb and their courier DPD.The item has now arrived.Their price was good and the staff that I spoke to were friendly on the several occasion that I had to call hence the 3.5*,but,the company needs to change the way that it deals with orders as there is clearly problems with stock control and contacting customers regarding issues with orders.

I ordered a part online on the 15th of November, it is now the 30th and I have not heard anything back. No estimated delivery times or nothing, they have already taken payment. No reply to emails, phone calls or social media account messages.Update they replied on Facebook and had the part sent out to me within the next two days.

STAY AWAY FROM THIS GUYS!I bought two bikes brand new and one came with a manufacture problem to the back wheel and the front fender. The fender was reported on the day one and warranty case opened and unfortunately the back wheel was only discovered after two month had a little bump in it. There's no assistance from this guys what so ever and they try always to blame you also for manufacture problems. No reply to email and they bully you on their response. Please buy elsewhere as you do need assistance when things happen to your brand new bike which you deffo won't get from them. They only interested in the sales. Doggie people stay away.

They sell bikes which are not fit for purpose on the road hence why the parts department is the most in demand service and you can never get parts. Sold me a new bike which fell apart after the first service, I was involved in a big crash due to the front wheel failing on the bike and coming loose, showed little remorse or care to help resolve situation and I had to go through dispute services. I have nothing positive to say, any company willing to roll a dice with your life due to poor quality bikes is not worth it, should be zero stars.

They sell cheap brand and no assistance whatsoever. Many other serious and professional retails around to waste time with MotoGB.Cheap seller!

Should be zero stars!!! Dreadfull, very few parts in stock and now waiting over 3 months for parts on 'back order'. Staff are excellent, l feel sorry for them having to work for this third rate shoddyoutfit. Use Ebay

I ordered a lowered seat for a Benelli TRK502X on 03/07/23. The shop and parts' staff responded quickly, were friendly and helpful, and although it apparently had to come from Italy with an estimated delivery time of two weeks - which I thought was very reasonable - it arrived, by DPD courier, two days later on 05/07/23! Great service and I got 15% discount off the list price and free delivery thrown in.

Ordered part. Wrong part recieved. Took four calls between telling them, them not having the correct part anyway and finally getting a returns form. Could never get the online shop direct but had to be redirected from the parts department. Then had to pay the returns postage myself and now am billed £7.54 for their premium rate number. Tenner plus and a couple of weeks worse off and eventually bought the part elsewhere. Very poor.

I thought carefully about after sales when buying a Royal Enfield motorcycle. I did worry about it a little. My only experience (buying a replacement fork) from MotoGB has been very good. I ordered it and spoke to a nice man who agreed to send it that same day because I was broken down - and 24 hours later the part arrived. The price was fair and I know from extensive research before calling them that they might be the only stockist of the part in UK. Otherwise it would be India. So, I don't think there was anything they could have done to make the experience any better. Thank you for the good service.

Order at water pump for my bike at 5 50pm on a Thursday arrived at my adress 10.30 Saturday morning real good service very much appreciated.