Halifax

Easily the worst customer service I've ever received. Staff have systematically mis-sold and mislead me on Help to Buy ISA policy. I have been trying to reinstate my ISA for almost 3 months to no avail and at every juncture have been fed wholly inaccurate information and advice. I've lodged a complaint which has been met with a laughably dismissive and generic response and I will be further escalating with the Ombudsman. I'm at risk of losing thousands during a cost of living crisis and despite the incessant marketing that Halifax are the 'people's bank', it is evident their policy is to disadvantage the customers they claim to care about. I strongly advise considering any other bank before opening an account or taking out product with Halifax. As a point of reference, my partner has gone through the same procedure with their bank and it was resolved in less than 30 minutes.

Very poor customer service, the lady at the help desk was absolutely useless and ignorant, she didn't seem interested at all in what she was doing and advising us to do. So I went straight to Barclays 100 yards from them and there you see professionalism and great customer service.

Very unprofessional and unhelpful. After speaking to customer services I have been assured that adding another person to my account takes few minutes and I can do it in any branch without making an appointment. I have rushed from work to make it on time and I have arrived to the bank at 4:32pm which closes at 5pm. I was told that it will take at least 30 minutes and nobody will do it today and I have to make an appointment. There was no other customers at that time. No respect for people's time.

Went in to haymarket branch in Newcastle upon Tyne on the 13/04/23 as could not log in to account on line all l can say is the service l received from the member of staff on the front desk was 1st class nothing was a bother to her sorry did not get name but a big thank you for your help

In too much of a hurry to get home at the end of the day... So pass the buck... And that's the manager. Filled with an over-inflated sense of her own self-importance.

Had problems with a Bankers Draft issued by this branch. The manager, Jonathan Anderson, was absolutely brilliant. He personally rectified the problem without any fuss. First class!

I needed some past statements, the lady who helped me was friendly and helpful, thank you

My wife started a child saver account about 12yrs ago for our Grandchild, in the meantime we have moved address and only recently realised that we hadn't been in touch to change the address. This morning my wife went to do this and was very unhappy with the 'customer service person' who was very dismissive to her. It was put to her that the type of account was no longer in use and she would need to bring the child in to change the account. How bringing a child into the branch would benefit I can't understand? The account was set up with the correct documentation at the start anyway. The employee then said she should rip up the card and throw it away, again if my wife did this surely it would make it more awkward to get the account upto date when it is changed? Unfortunately my wife will have to make another trip to facilitate this, hopefully the employee will be on holiday!

Lovely branch so large and spacious.There is always someone to greet you and direct to appropriate advisor, very patient and helpful staff, I’ve only recently become a customer and very grateful I did

Very kind and helpful staffs. Proper canny