Lancaster Printing

Unfortunately I have to quit working with this company as the costumer service is incredibly bad. I was sent a damaged badge of a product, which I actually was very pleased with in the beginning. In every email they tried to make me believe that it is my fault, which it wasn't. It was clearly an issue with the print. That can happen, no hard feelings. BUT: I asked several times kindly, if they can resend me the product, no answer. I asked fo a refund. No answer. That is really really bad costumer service as I not only have to change my printing supplier it also made me write this bad review. I hope this is a wake up call and that you change your approach how to deal with customers.

Very impressed with the quality of the product as well as the speed with which it arrived. Lancaster Printing were extremely helpful throughout and we would definitely recommend their services.

Thank you to Carrie and the team for the excellent personal service, top notch communication, and great results for our order for metal badges. So pleased with the results and we will definitely use this company again. Highly recommend.

I ordered wristbands for my new brand and I received a beautiful product! The communication was excellent and made me feel really good. I will give more in order. Thanks for the patience and listen to my needs.

Really impressed - Carrie was so helpful and quickly responded to our emails and adjustments. We needed the order quickly and we appreciated the reassurance and tracking information, the order arrived promptly the next morning! Thank you!