Shropshire Towns and Rural Housing Ltd

Still waiting for repairs after 7 years.. its apparently my fault because my phone won't allow spam callers, even though they have 3 contact numbers for me! I can only bid on 6 Houses on my homepoint and I've been trying to move for 8 of the years I've lived here..no help with moving, repair calls get ignored meanwhile they try and silicone and paint there way around a 150 year old estate... only gave a one star to complain about it.

Rang on Monday to ask Star to cut the hedge fronting a small group of bungalows as full of brambles at face height. Tuesday all completed and cleaned up. Very well done for service.

Had my garden hedges done today by 3 lovely polite guys from star housing garden scheme I cannot thank you guys enough amazing job my son and I are absolutely thrilled with the work you guys have done

Trying to charge me hundreds of pounds for painting when they have left my front door to rot. A complete fiddle.

Would be zero but I was feeling generous, called for emergency repair due to water pipe leaking and the call could not be connected, it appears that STaR have to only non contactable emergency call out department. I sincerely hope that they don't get the tenure again.

No regard of mental health and the serious impact it has on people’s lives and would prefer to give a sex abuser a house over a victim of sexual abuse absolutely disgraceful

Got a case now with a solicitor from the housing disrepair association. Will take star housing to the cleaners.

So disappointed in customer care. Late last year our boiler burst resulting to our whole living room and kitchen flooding. Incident accrued at about 7 pm in the evening, it flooded so bad it triggered our electric to switch off and all of the fire alarm set off. I have children in the house and one of the five was a premature baby who at the time just turned 4months. We had to evacuate the house and stand outside because of how fast and bad the flooding was going. I rang the out of hours team so get some sort of help or support to that they told me that nothing could be done and help would take up to 3 hrs to getting to us. After so so many phone calls they were still no help, 3hrs after an electrician and gas man arrived by then the whole house had no electric and the flooding was still continuing...we were lucky we had a good neighbour who heard of our distress and offered us shelter and for the night. Next day star housing helped with couple of days in Bnb but no help with kids transport to school. Having to get up and getting to bus stop by 7.30, they eventually moved us into a temporary accommodation which was a 2 bed house. They had told me on the day before putting us in the bnb that I would be able to claim insurance for all the damage the boiler flood had done and they would be getting intouch for insurance claim. However within the month we stayed in temporary accommodation I had no contact about insurance and they had finished replastering the ceiling and wanted us to move back in straight away even though the living room had no carpet but they offered to put in cheap carpet and also good will gesture" of a 50 quid paint voucher. The state of the house was wallpaper half ripped and no carpet ruined seetes ruined wooden blinds taken off amongst other items that were ruined. Coming up to Christmas I just couldn't believe they would try and move us back into our house with it half being down. I have 5 kids and i also run my own bussiness