Anytime Fitness Twickenham

Best gym I have ever attended! Very clean, friendly staff and equipment fixed fast when there is any problems.Highly recommended for local people, lots of classes to choose from and pretty much every weight machine I have ever seen!

I have been a member here for over 2 years and love it. It’s in a great location, the staff are lovely, helpful, professional, friendly and polite. Price is good and equipment is varied and suits my needs.

Anytime Fitness is a fantastic place to do your training. All the staff are really helpful and the equipment is in excellent condition. I would definitely recommend you to use this gym because it is the best gym in this area!!!

AMAZING GYM! The staff here is incredibly friendly, specially Biba. She knows how to push you to the limit in the best way possible with your workouts. It's amazing to see how much she cares about everyone. Such a family vibe as soon as you walk in the doors.

Terrible customer service and a poor business model.I tried cancelling my membership online and kept getting a message that my account wasn’t recognised, forcing me to cancel over the phone with a member of staff (which apparently they are not supposed to do, but this was never mentioned). I was advised that one final payment would be taken from my account, but the following month payment was taken again. When I explained what happened I was told the member of staff who dealt with my enquiry had now left the business and there was no record of our conversation, so even though the manager ‘believed me’ he would be unable to process a refund. Both the manager and the regional manager were extremely unhelpful, refusing to accept any responsibility and claiming that because Anytime Fitness is a franchise there was nothing they could do. Having seen similar reviews this obviously isn’t the first time this has happened, so unlikely to change any time soon – clearly it suits them better to leave customers out of pocket for Anytime Fitness’ errors.

The best gym in Twickenham - all staff members are super friendly and always willing to help you understand any equipment! Never too busy and can always use the machines I want to use. Amazing!!!

The machines room it’s super quiet and clean.Unfortunately the Pilates class gets too noisy and chatty and it’s almost impossible to relax.Also, I wish they had more space for Pilates and yoga classes as they get fully booked quite quickly.

Extremely friendly Gym staff who are always happy to help support you.A massive shout out to Rachel, Jake and Biba for being the super supportive and motivating during sessions.The facilities are maintained to a high standard both of quality and cleanliness. I have never felt so comfortable in a gym and 100% recommend this branch to everyone. ☆☆☆☆☆

Utterly Disappointed - Have been a member of the gym for over a year and really disappointed with how the company has chosen to deal with my partner choosing to end her membership. She called up well over a month ago and accepted that she would be billed for another month until the membership was completely cancelled. Another month has gone by and she's been charged yet again. Obviously mistakes happen so she contacted the manager to explain the situation, apparently the 'person we spoke to has left the company and there aren't any notes on her account noting that a cancellation request was made', so in layman's terms, due to the negligence of an anytime fitness member of staff, the customer has to cover the cost. Because Anytime fitness didn't bother to send an email confirming this, or put any notes on a customers account, the company are happy to let the customer pay for it! Just reading through other reviews it's also something that has happened to previous customers, so clearly an ongoing issue that hasn't been addressed by the company.