Aspinal of London

Always been happy with the service and product. I've had many aspinal products over the years and they are still in great condition despite being regularly used. Recently i needed an item engraved urgently and the head office team arranged this and had it delivered within 48 hours.

Great experience. First time in this store buying an 18th birthday present. The assistant waived the monogramming fee as I was a first time buyer. Long story short, on the train journey home the gift was stolen. I went back to the store that same day, explained what had happened, they waived the monogramming fee again and also gave me 20% off the price of the gift. It wasn’t their problem to deal with yet they kindly offered this discount. Thanks to Joe the store manager.

Came to the shop today. No hello, no customer service. Asked if they had more wallets specifically in brown colour while holding a red wallet, a member of staff said “that one is brown” while walking away, didn’t tell me if there were more brown wallets neither showed me any wallets at all.

Very friendly service and attentive staff.

They have no staff available to help with existing delayed orders, online chat is unavailable and their contact number hangs up after 20 minutes. But they will be more than happy to connect you with a member of staff should you want to buy something. Putting new customers before existing customers infuriates me.

Brilliant shop and small company. The gentleman who assisted me was so friendly and helpful. First time customer today and I’ll definitely be back!

The worse customer service and be careful they will never refund you and they lie saying they did. Avoid this brand!!!!

This shop is a true haven for luxury and elegance. The moment you step inside, you're transported to a world of refined craftsmanship and timeless style. The collection of leather goods, from handbags to wallets, is exquisite and reflects a commitment to quality that's second to none. The staff is exceptionally courteous and knowledgeable, offering a personalised shopping experience that's both welcoming and informative. The attention to detail in every product is remarkable, and the choice of materials is top-notch. Shopping at Aspinal of London is not just about buying items; it's about indulging in the art of luxury living. It's a destination where you can find the perfect blend of sophistication and practicality in each piece.

Beautiful quality leather items with a fresh colour range each season.Great customer service if you have a (rare) problem.Only niggle is that sale goods can be returned for a refund if purchased online, but not in store. Has put me off a couple of what would have been impulsive purchases!

Be calm..I accidentally entered this shop instead of the shop next door and asked a question regarding a bag. The gentleman behind desk got so angry that his color changed. He didn't even respond when I said sorry. But why?? . Might be the rudest behavior I've ever seen