HOB Salons, Rickmansworth

I had my hair cut and blowdryed by Brooke, she is amazing did exactly what I asked for. I'm so pleased with the cut ,thankyou.

I had a really disappointing appointment and despite having had pre consultations etc came out with hair looking nothing like what I’d asked for. I have coloured my hair for 20+ years and have never gone back to a salon for a correction but this time it was so bad I did. This was where the real problems started. Immediately the staff were defensive and rude. I felt intimidated and was shouted at in the middle of a full salon. When I became upset I was asked to leave. Ultimately it’s a bunch of hairdressers who did a bad job, no one deserves to be treated as I was especially when it was them who had done a poor job.

I am extremely disappointed by this experience and it has put me off returning as a customer to Hob. I found the whole experience completely unprofessional and intimidating. On arrival i was not greeted but was just told where to sit and waited for the stylist to come. She began washing my hair and brushing it through, whilst telling me how poor my hair extensions were and asking where I had them fitted at. She then proceeded to advertise her hair extension services that she does privately and began showing me her sample hairs. I not only found this completely rude but unprofessional, I did not visit the salon to be insulated and giggled at by ladies working in the salon. The stylist then stated she would not be able to blow dry my hair because she did not want to damage the hair extensions. I confirmed I regularly get a blow dry at my salon and had never had this problem before. She said she would have to give my hair volume using hair straighteners. This was extremely frustrating as I could have done this myself at home and was not the style I was going for, as I wanted a big bouncy blow dry. One hour and forty five minutes later she completed my hair with her next client sitting behind me and telling the other girls in the salon she was running behind because of the state of my hair, I was mortified and so embarrassed. She had not done at all what I had asked for, then went to pay and the lady at the till stated £50. I responded that I was quoted £40 on the phone and she said that there would be an extra £10 for the extra time taken. I stated it was not even what I had asked for and did not feel happy paying £40, if they told me there was going to be a extra price i wouldn't of carried on.

Have been looking for a new hairdresser (who can cut curly hair) since after lockdown and at last I've found one that I want to go back to again! Tamara has 13 years of working within the hob group and it shows. She listened to what I was hoping to achieve and together we've come up with a plan to get short layered hair into a curly bob. Great experience! Thank you Tamara.

Shabnam was my stylist and I was delighted with the results (first vist). Lots of care was taken in finding out what I wanted. The staff seemed friendly, especially Shabnam would recommend. I will be returning,

Not a great experience.Soaked my top when washing my hair. Had a coffee in a cup with lipstick already printed on the side from the previous customer. Hair gown used was filthy and had hair and hairspray coated all over the top. Cut was rushed & the color wasn’t what I wanted ( I showed the lady a picture for reference) then I was charged an absurd amount , well over £150. Will not be coming back.The only good point was that the cut did grow out after a week into what I would call a manageable hair style, however it’s not the cut I wanted.Staff were friendly but unfortunately it does not make up for the other bad points.

Unfortunately the flawed business model of this salon has created an atmosphere of customers being seen as purely a commodity and not a person.I have been going to this salon long before the current management or staff and have returned even after disaster hair cuts/colours and even had to re wash once home on more than a couple of occasions! And I still returned, because I believe in kindness,understanding and forgiveness…no major harm done, she/he was probably having an off day.Oh how things have changed.Once you’ve navigated yourselfthrough the chaotic, intimidating and unwelcoming reception, through the string of sarcastic, unprofessional remarks (latest colourist is particularly good in this area), endured the dirty lipstick cups (removing a few stray hairs), you find yourself back at the till paying prices that differ from quoted online or over the phone. Pay up and shut up attitude.Most importantly, don’t dare move an appointment or be too unwell on the day to attend! as your punishment will be a ban from booking online with them! Customer service at its best!Oh and be careful handing them your email, as it’s used to contact you for a personal attack (I don’t recall signing up to that? Perhaps it’s in the small print?).Sadly after many years of being with this salon, it seems the change in management, attitude and staff means I will be finding a new hairdresser, whilst no loss to them financially of course, I think they will find their loyal customers are feeling exactly the same.Of course their arrogance and self Importance with the ‘Hob’ signage above the door, will leave them ignorant to this fact.

Went to HOB for a blow dry with Umesha. Arrived and she was ready for me straight away. Discussed what style I was after and I was delighted with the result. I will definitely go back again

I highly recommend 'H.O.B' in Rickmansworth. All the staff are lovely and friendly, and really good at their jobs.

I went there twice for hair cut. First i was not happy with the hair cut even it was with the director. And they charged me for blow dry without asking me to do it. I m living really close and im washing my hair after hair cut so i dont need that at all.On second occasion, i book with senior and i was much more happier with hair cut. however i specifically said to receptionist that i only want hair cut and i dont need blow dry. after hair cut she started to do blow dry and charged me extra £20 for something i didnt even use.