Currys

I had the best experience yesterday when I went to Currys to sort out my phone contract. OMG!! Roksi, what an efficient and helpful staff!! She was friendly and dealt with me in a professional manner and at the same time, her energy was second to none!! Girl keep rocking your stuff!! Currys would be crazy to lose staff such as yourself!! Well done yesterday!!

I recently purchased a laptop from this store the man who handles laptop was very attentive and understanding of my need's. He was also very well informed and helpful. I bought the laptop I wanted at a reasonable price and the store is well stocked and well laid out. I Will be purchasing a TV and other electronics's from them soon.

Absolutely horrific experience with their care and repair team. I have been paying for insurance on my laptop since 2016/2017 and have taken the item to be repaired. I was told to contact the team and they told me that there was liquid damage found (i have never spilt anything on the laptop) and that they will not be fixing the item. I requested to send it for an appeal and they told me to send it back to the shop. I do just that. I wait and call three times chasing it and am told that there’s no update and they will call me to discuss it then i get a message saying that they will not be fixing my laptop. There was no communication and i was not contacted. When i call up they tell me that the item was never opened and checked the first repair as they had logged the item incorrectly. Yet they told me that they had opened it and checked so had lied to me. I was then told that the appeals process that they told me to follow was incorrect. Everyone i speak to tells me something different. Their appeals process is absurd and they’ll do anything to not repair your item or make sure you’re paying insurance for no reason. DO NOT PAY FOR INSURANCE UNDER CURRYS THEY WILL DO ANYTHING TO NOT FIX THE ITEM OR PAY OUT THEY ARE LIARS.

The store is nice and bright with plenty of stock.Biggest problem was that the staff were happier talking amongst themselves rather than helping customers. I was in the shop 10 minutes with every intention of buying a £300 pair of headphones but wasn't helped.I left and got them elsewhere.When the service is this poor why go in store. Buy on line.

Aimee is a star. Really attentive and smiling. Was observing her with others and I can say top class customer service.

Walked in to ask about an air cooler I saw the day before but they were no longer out on display, the lady behind the counter did a few checks and said nothing was available and killed the enquiry with a blank expression and silence only to be saved by another staff member who went out his way to check in other stores whether the had it in stock and it was the case Enfield branch had them in stock so my 5* goes to the young man who assisted me with my query and retained a sale after almost losing it

This place is the worst to go and buy something. We wanted to buy a blender and asked the customer Assistant to help us out. He pointed us he is coming but we waited there for 20 minutes and there was not a single person there to assist us. But I saw them giggling and chatting with their colleagues. Also, you won’t be able to get a after sales service from them. Better avoid this place.

I had a very lovely experience with the staff on my recent visit and wanted to show appreciation for the staff members at Chingford Curry's. Roksana was there to help me with my questions and did not refrain from engaging in nice ideas for my potential desk set up. I hope she will get the recognition she deserves!

Attended the Curry’s in Chingford and brought a microwave. We were at the full area for roughly 10 minutes until we got served, this was due to the staff assisting a customer.The staff was very friendly and apologised for the wait. We made the purchase and due to the size and weight of the microwave, my uncle kindly carried the microwave. The exit from the store is right behind us.As we walked out the store the security asked to see our receipt. I handed this to the security, however found it odd that he had observed us purchasing the microwave, and in addition to this, we did not see him ask any other person for their receipt. I asked him why he was asking to see my receipt he responded that he asks everyone. Which is not true.I stated that I was raising a complaint as we had been in the store for a while and he had not stopped anyone. I expressed that it was embarrassing and humiliating.I spoke to the staff who apologised and provided me with the customer service number as they do not take complaints via writingI thanked the staff and left. I called Curry’s the following day and raised my complaint, I was informed that someone will be in contact within 48hrs. It has nearly been 2weeks and no one has contacted me. It’s shocking that Curry’s do not take complaints of racial profiling seriously