Eurofins Forensics Risley

Spoke to a lady called Louisa, team leader from the Warrington team. This lady was ever so patient and helpful. She listened attentively to exactly what I needed as I had not yet received my results. My query was dealt with swiftly and I received the information I needed. Thank you very much Louisa.

Fantastic from start to finish, booked to go to the Warrington site two days after my holiday. Turned up and the lady was very nice and explained everything to us (three in the car) quick and easy and the results came in after a few days. Only thing is can be difficult to find the exact place as sat navigation takes you to the wrong side of the barrier. But other than that, what a great experience. Thanks.

Went for PCR day 2 tests, well signposted to the test area .Friendly staff on gate. Staff take your details from the email confirmation and give you your package. Park up just behind the porta cabin. It help if you install the Trust app before visiting the site then all you have to do upload the number on the pack and then post the sample into the post post box behind the porta cabin.

Ordered and sent off a COVID test and 3 days later the results are still not available. What is the point of paying £80 for a test to release package (which should let you leave after 5 days) when you still have to quarantine for 9 days. Rip off.

We paid for 3 kits of day 2 and day 8, day 2 was to dispatched on day zero and day 8 to be dispatched on day 6, both before 1pm. It is day 2, after 1pm and NO test has been delivered. I was on hold for 12 minutes, then got told that I need to be transferred to customer services, only to be cut off 3 times!! Was then told they will send an email to customer services marking it as urgent and will possibly get a courier to deliver the test but wont be until day 3! PLEASE DO NOT USE THIS COMPANY

We were fearing the worst for the mandatory 2 day PCR testing on returning but our experience here was as flawless as it could be. We arrived around 9:10 for a 9:30 arranged time and were dealt with immediately. A small queue of cars formed while we were there doing our tests. We did the tests and deposited them in the bins and got the results the following morning.

The staff at this drive through are helpful but the first problem I anointered was that out of 3 of us, my test was lost. I chased this up at 24 hours and was told it couldn't be found, they advised I went back to Warrington for another test. At 32 hours I received an email saying 5here wasn't enough sample on the swab.Check your paperwork on the test. We was checking in at the airline check-in desk when we noticed one of the tests was logged against a visa number within the passport and not the passport number itself. It's tienrd out not to be an issue but this did take 1 mins of phone calls and checks to verify.When this problem was added to the first lost test result, my faith in Eurofins is probably only 1 out of 5.Although I'm saying this, the second result was back within 24 hours and I will use this company for my day 2 as I have registered with them and cannot be bothered with the hassle of finding and researching a different provider.

Pre booked our PCR on returning from Cyprus. This company came recommended by colleagues. We found staff helpful and entire process really easy. Received our results 6 hours later!Also the cheapest available in North West (September 2021)

Was a good price at the time of booking and convenient to where we live. The organisation of the site is farcical; you drive to a car park where a couple of staff hand out your test. After that, you're on your own. Make sure you log everything on the portal before depositing your test. The results came within 24 hours. Would reluctantly use again.