Carysil Brassware Ltd

Over the moon with my new Vibrance tap for the kitchen. Went for coloured handles to match my kitchen. Happy to know I can change them at a later date to any of their other colours. Sturdy construction. Would recommend

Phoned for help with a dripping boiling water tap. Jemma figured out which cartridge I needed and I received the part the following day, which was a Saturday. A straightforward fix and all is now well.Superb advice and service. Thank you.

Fantastic experience.The owners are really friendly and helpful - they made my shopping experience a real pleasure and helped me find the PERFECT tap for our new kitchen.The instant boiling hot water taps are an absolute game changer - make sure you check them out - you will never look back.

Can I take this opportunity to thank Gemma, Ben, Trae, Mike and others who we had dealings with in the ordering and supply of fitments for the refit of our bathrooms.We received excellent customer service from the time when we first visited The Tap Factory. The personal assistance we received in helping us to decide on the design of our bathrooms and the selection of products was second to none. The Tap Factory was extremely accommodating with regard to delivery dates and immediately arranged to replace an item when a manufacturing fault was detected. Overall, I am extremely happy at the quality of their products which were supplied at a competitive price.I can definitely recommend The Tap Factory.

Purchased the 4 in 1 hot water tap from The Tap Factory. There were one or two parts missing but you have to say the customer service was perfect. I messaged them on a Sunday over a bank holiday weekend not expecting a reply until the Tuesday but they messaged me straight back, and the parts were with me by the Thursday.It was a little complicated to fit and the instructions not great but once we had spoken with customer services we got it sorted. We gave up on the filtered water as the push on fitting just blew off causing water everywhere. The boiling tap is brilliant and I would never go back to a kettle now. Considering the price of this lovely tap compared to others on the market it is a great buy.

I didn’t realise how much I hate the noise a kettle makes until I changed to an instant hot tap from The Tap Factory! I save so much time on a morning. It feels like going back in time now when I go to someone else’s house and have to use/wait for their kettle to boil. I don’t know what I was doing before without my instant hot water tap! I love it and wouldn’t be without one again! It’s cheaper to run that I thought, I haven’t seen a change on my energy bills either.

First Class British Company! I bought their 4in1 wisteria boiling water tap through a distributor, which sadly were not well informed on Tap factory products and were useless for customer service. A few items were missing from the box, so I contacted the tap factory directly and even though I hadnt dealt directly with them, their customer service was absolutely exemplary. Every person I spoke to and dealt with (jemma and ben) were personal, prompt with their follow up, and got my issues settled very quickly. I cannot thank them enough and they should be proud of the service they provide!

Thanks to these guys I finally have a bath in the house! A friendly team who listened to me and designed my small bathroom to suit my needs. The kids even got involved with our choice of taps! Great range of products at great prices. Thanks again. Highly recommend!

Great service from start to finish, staff helped to pick out all my tap ware nothing was too much for them a big Thankyou to ian, Vincent and all the team for everything. Have already told family and friends about the business and I will definitely be a return customer. And thanks for the chocolate Vincent much appropriate.Anna Faraonio

Great products and an excellent service received from The Tap Factory. Went above and beyond to ensure my product was suitable. Would recommend to anyone