Screwfix Stockton-on-Tees

My experience of this shop is generally good, with helpful staff, but not today as i was unfortunate to be served by a young woman whom was quite rude whilst i was enquiring why the item I had ordered had still not arrived for collection.

Bought the wrong shower and brought in for refund. Excellent and quick service !

Great search engine with lots of results that generally can be easily filtered to home in on whatever I'm looking for. Prices and quality of their consumables are good considering they are always locally situated. Cheaper items generally take 2 or 3 weeks to arrive and are of dubious quality

Very friendly and helpful staff. Never had any issues with returns and warranties. Prices are very competitive and you can check stock levels online before you travel to the branch. I've been shopping there for many many times and never had a bad experience.

The most stupid company ever, my customer purchased on line for collection 4 items, paid by card. They on collecting bring card for pin recognition, the lady reluctantly gave me her card to produce. When you get in the shop with the arrogant staff ask for your card and PIN number when I told them I have the card for recognition they told me I needed her number. Don't have no goods which had been paid for just collecting.They were happy to refund with no PIN number, so what's the point of this time wasting procedure. And to cap it all this guy in the shop started being clever. Seems to have a reputation went in next door's, happened to mention what happened this person said, yes we here a lot of complaints about Screw you fix.

The new iPad system is awful. Went in to collect my item. Stood for about 5 mins whilst the staff chatted, only then to be told I need to use the iPad to say I'm here to to collect it. Whatever happened to good old customer service

Ordered online on Saturday, 3 items, 1 in stock local, collected Sunday and enquired as to rest of order. Wednesday went to store as still no txt to say order ready, 1 further item had arrived but the 3rd they could not locate or give a time frame. Very poor when 24-48 hrs was stated on Web, when business try to plan jobs round these times. The store offered me the option refund and re-order product to keep their failed order stats down.

The staff was so helpful and managed to get the exact item I needed. Great service and no need to be nervous about asking for help and advice

Fast, efficient, click and collect service.Ordered and paid on line, 10 mins later email from shop telling me order ready for collection.Easy shopping, great selection of products, great prices what more could I say.

Mine wasn't a straight forward purchase, I needed someone with a strong mechanical knowledge, and they guy I got Joe" didn't really have it so he went and got the information he needed