GAME

Two guys in there today we fab. Excellent customer service very chatty and answered all my questions, there were a lot!!! Looked at best deal for me and took into consideration what I wanted and gave me the best price. These guys gave the best customer service I have had in a long long time. Thank you

needed to return a faulty controller fort a known issue which there is many forums online for, the staff tested it for 10 seconds deemed it as not faulty and that was it, so i am now stuck with a broken controller which i cant sell which was also £150. staff seem to think that the money is going to come out of their wages. extremely unhelpful and uninterested.

I've just been into here today to buy a Xbox 1 headset for my daughter to use on my Xbox 1 when she comes over. Now I won't lie I didn't have a clue what I was looking for as I don't really do much online gaming any more I used to but I haven't for about six years (though I am starting to again now). I want really sure what to get was I wanted something good but cheap, obviously sad we both start using it more we'll get s better one but for now, good but cheap. The staff were exemplary, very friendly and helpful. The recommended I sign up to the game card which would help track things and replace broken things and to to it all even got a 20% discount. Excellent shop and excellent staff especially the cheap who served me he went above and beyond and this Legend's name is Anton, we should be humbled to be served by him and a stone monolith should be erected in his honour. All round good day.

Good, friendly and helpful staff. Had to wait a minute to be served but it was just the one guy working so can't fault him.

The experience we've had in here today is reflective of the reasons I think the high street is doomed. The queue stretched from the tills to the door. Three people behind the counter. Two dealing with one customer and one faffing with a return.Forget about the shoddy experience, purely from a Covid perspective I would've thought the goal would be to get rid of the queue as quickly as possible. Seemingly not, the most important thing is to deal with tasks that can wait in preference to actual live customers & to get two members of the team to deal with a customer complaining about a purchase.After reaching the front of the line, the chap decided that the returned PS5 that had been on the desk all the time we were in the queue needed to be dealt with there and then & the two younger members of the team needed to double team a console with missing software.When I grumbled I was told that everyone was busy. I'm not a regular customer here, the two times I have been this year I've had a similar experience. I'll not be returning.Disinterested staff who have zero concerns about customer satisfaction is rife in the high streets of the UK. I can easily purchase things from faceless e-commerce systems. The high street is your opportunity to delight me and make me a returning customer. If I look at shops that are prospering it's those who offer that wow experience.I'll express my dissatisfaction by not shopping with you again.

Really miss the old store and feel this is the downfall of GAME because no one will know the shop is upstairs in sports direct , they probably won't have as many sales as everyone prefers digital pre-orders due to covid and midnight launches have become a thing of the past.

My son went on your website and was shown X BOX Controls available to buy!!!!! When I went to the store all there was where empty boxes on the shelves and not one xbox controller for sale thank god for CEX purchased one from them instead my son is extremely happy.

Ordered a game online and received wrong edition. Went to the store today to ask if I can return/replace it as I saw they had it in stock. The guy behind the till couldn't be bothered to even think about it. Unfriendly, unhelpful and straight up rude. Strange return policy and bad customer service - will probably stick to other shops in the area.

Absolutely no customer service skills whatsoever. More interested in discussing drugs amongst themselves than even saying a simple hello. Staff scruffy and off putting. Basic training is desperately needed here in how to treat a customer .Needless to say won't be visiting this store again. Visit date Friday 1st February