TSB Bank

Should be zero star.Worst bank for business account.Their internet banking & App are full of faults.Very strange bank with strange set up.When I pay something by Debit card, the bank keeps the payment pending for days. Causing problems for my business.Customer service & their complaints department are none existent!Not recommended for private or business account.

I went there to transfer some money to my solicitor on Saturday. Staffs were nice, especially Laura, she was really amazing and helpful.

I've joined TSB for the switch incentive. Why not, we live in a crisis (only for the working class!). Every visit to the branch in Boscombe is a futile exercise in nearly begging the tellers to take my cash in. They have the facility for cash deposits, but I have had to use a broken record sales method to insist on going to a counter. Condescending and dismissing attitude to customers, especially to foreigners, like Eastern Europeans. Not directly rude only by an inch. We do bring profits to companies and banks, please respect us like we respect you.Would be one star if it wasn't for a male teller, who was very polite and helpful. I need to figure out what days he's on and only go there then.

Fabulous Staff always friendly and helpful.

The SPanish/Italian cashier is rude & unprofessional. She was telling me off for going to the branch after 12 on Friday!When I asked her the reason she said because her colleague is on her lunch.Sent one of my staff to the branch later on that day, she told him off as well as why has he gone to the bank on that afternoon because I have been there earlier that day!She is also inventing her own set of rules. Not sure if she had any training as a cashier but she doesn’t know her job!

Karen Bennett is amazing. There have been lots of well known issues with TSB IT systems, and we faced some when opening up my new student account. Karen persisted with a smile and fought my corner! Glad to say everything is open and working, highly recommend the customer service here, helpful, friendly and to the point !

A very big thanks to Donna from Boscombe branch who was very helpful and professional solving my account issue.Well done!

Very professional beautiful people

Very rude staff. I was met with a clerical error which caused an awful lot of grief, when I spoke to the woman who had completed the transaction and she admitted her fault, she pretty well just laughed at me. It was disgusting. Definitely not a bank to use!

Donna at TSB Boscombe was especially helpful in sorting out the final funeral bill payment and closing my late Father's account today. She was compassionate and I felt that she really cares about the community and her customers. Many thanks