Berkeley Home Health - East of England

Mum is 101 and has Alzheimers. Berkeley have been caring for her for approximately the past 6 months, helping her to get up, dressed and ready for breakfast each day. She actually looks forward to the daily visits and always emerges from her room with a laugh and a smile. All of mum's carers are efficient, helpful and polite and we are extremely grateful for everything they do.

Excellent caring service. Always happy to help.

They came in to help me care for my terminally ill Mum in the last week of her life at home. They were respectful, caring and kind at all times to Mum and myself. They were present when Mum passed away, in fact they were washing her when they noticed a change in her breathing and alerted me. She was gone a few minutes later. They were so compassionate and took over helping me and looking after me in those moments straight after Mum’s passing. They were brilliant.

Not worth it. On interview gives you big hopes and promises but in real life treating staff like garbage. “Paying”mileage but won’t give enough time to travel. Won’t give you an update on customer’s. If you get friendly with customer they will change your run. If you say you can’t take extra shifts, count on hours to be cut. Lack of communications in between management/staff/customers. Big gaps in between jobs, if you live locally then it’s fine, but if not you just have to spend time in your car and you won’t get any money for it. Makes false accusations about you and won’t even listen your side of story. Customers don’t receive enough care for money they pay. I won’t hire them for my parents according my own experience as a member of this company. There are no team work as such, everyone is trying to stab you in the back.