DFS Carcroft

We are now in delivery of our 2 Lucia arm chairs and it was well worth the few weeks wait after ordering them. Very generous in size they are great to snuggle in to on a cold winters night. A pleasant experience from start to finish, efficiently dealt with by Neil at the Carcroft store and delivered with care and attention by two pleasant delivery guys.The only criticism is that you cannot contact the store direct, which is a shame. You either go in personally if you need to chat more with them or ring the customer services hub and they email the store for you. This is taking control too far. Still highly recommend.

Customer service for selling us very good but as a company when things go wrong....let's just say hope nothing does go wrong! Also if they suggest having your old settee collected then definitely don't!! No one is accepting responsibility for damage caused!!

Great friendly staff with great knowledge

Absolutely shocking service! Promised phone calls back to update situation and haven’t - now have to go back into shop again to try and sort. This has now been ongoing for 6 weeks and they are delaying refunding me back by making further excuses.Once this is sorted, if ever, I would never use DFS again - poor quality furniture, not even paid for it yet and it’s falling apart and very poor customer service.

The most appalling customer service I have ever experienced. Faulty sofa feet which took 6 months to be sorted. To be then offered a £90 voucher which was never received. Called customer services to chase the voucher 5 times. Promised call backs and had absolutely nothing. I will never buy a sofa from this company again.

Had a settee deliveredorder number TAZNB6FMBThe arm is loseNo one answers the phone and cannot get through to the Doncaster branchFinally got through to live chatI have to let them repair it they wont refund which is illegalAnd here is a copy of the lawSale of Goods Act summaryThe Sale of Goods Act 1979 requires all goods that are bought or sold in the UK to be:as described - the good should match any sample you were shownof satisfactory quality - any defect or issue should have been made clear to you when you bought the goodsfit for purpose - you should be able to use the good for its everyday purpose, as agreed with the sellerIf your goods do not meet one or more of these criteria, the retailer is in breach of contract, which would give rise for you to claim under the Sale of Goods Act.Here is the settee going backIm having to hound for my refund nowLooks like i will have to fill online court forms outIts the only language these crooks understand

Only went to browse as we're in the market for a new settee. The staff were friendly the prices were very reasonable compared to other well known specialists and the comfort is amazing compared to other well known specialists. Will definitely be getting our next settee from them when the time is tight

We are returning customers at DFS and always have a very good customer experience.We were supported by Joe (after many return visits).Buying a sofa is a huge purchase and expensive! One that takes a lot of thought and consideration. Joe was great and had lots of patience. He answered every question we had honestly to help us with the final decision!We even made an error with our order and Joe rectified this the next day.My only complaint was when we realised our error we were not able to contact the store directly by phone. We were put through to a general call centre who sent an email to the store...they couldn't even ring the store.

Did a great job got a great sofa? Maybe a coffee machine would be handyou can be there sometime.