British Gas

Useless and overpriced. Terrible customer service as they never respond to their mistakes. Rude staff, and when they overcharge you, they simply don’t want to know even if you complain to the regulator.

Tried to join British Gas as a customer almost 2 weeks ago, Still can't access my online account. Have been online chat and telephone every day for 2 weeks and still no resolve. BRITISH GAS WHAT ARE YOU PLAYING AT????????????

Number one Fraudsters [ would have topped rogue traders list], I joined after gap of few years being with home serve guess what nothing has changed. It cannot be coincidence if the boiler develops fault after each service visits [ 3rd one as far as I can remember], there is something malicious at play here and it is a shame it has got British in its logo. Conveniently they charge you excess after each of the subsequent visits.

I have been severely disappointed with the service provided. Inaccurate and inconsistent billing and a lack of clear communication have led to a poor experience that falls far below my expectations.The calculations on my bills were far from clear or correct, and the explanations provided when questioned were unsatisfactory. The situation was further exacerbated when the billing period was changed unilaterally without my consent or prior notice. The lack of transparency and unilateral decisions not only caused frustration but also raise serious concerns about the company's practices.I reached out for clarification and resolution, hoping for improved communication. However, I was met with inadequate responses and a revised bill that was unexpectedly higher than the original. The calculations on my own did not match with the numbers provided, leading to further confusion.Customer service (I reached out to someone called Sakshi today - 30th of June 2023), rather than providing solutions, added to the situation's complexities. The need for accurate billing and transparent, respectful communication is fundamental to any service. Unfortunately, in this case, both were missing.I hope that my feedback leads to necessary changes in your billing practices and customer service. But until then, based on my recent experiences, I regretfully cannot recommend this service!

Phantom engineer fails to inspect boiler!Friday 5th I spent 8 hours waiting for an annual service visit. This was a long-ago agreed appointment, to take place between 8am and 1pm. I was reassured by the 6 text message saying, progressively, that the engineer was on schedule, was trying to get to me by 1pm, but might be late. At 4pm I phoned British Gas. After the usual run-around, one hang-up after hold - not unusual I know - and two agents, the British Gas agent (I think inadvertently) told me the engineer hadn't actually reported for work that day! There is no satisfaction to bds had. I've wasted 8 hours of my life being lied to in text messages and my boiler isn;t serviced. This feels outrageous, but I think it's exactly what British Gas think they can get away with.

If Fazila Patel & Christine Devre answer your call at customer relations all i say is good luck. By the looks it both of them haven’t been trained to do the job. My complaint still hasn’t been resolved and I find it very unprofessional that they can’t even respond back to a email. Also there’s no point in requesting for the copy of the notes on there system or the phone logs because there aren’t complying with Data Protection legislation “subject access to request”

British Gas seem to offer 'HomeCare' insurance services at good value, and then double their prices over five years. That is the personal experience of one of our reviewers, now paying £30.29 per month in the fifth year of their contract.That current price of £30.29 compares with British Gas' offering for HomeCare this November for £11.38 per month, stating renewal 'is usually about £13.66 on average'. That offer was only available to new customers, so why is our reviewer paying over double the renewal price?Look at the evidence we have provided on the attached photos... what appears to have happened is that British Gas has increased the prices about 20% each year for this loyal customer. This seems to be unregulated and if you do not carefully review your contract before renewal, you could be scammed in the same way. Gas prices and price rises are regulated, so why is this service going under the radar?We intend to find out, so we are going to escalate our review to Secretary of State for Business, Energy and Industrial Strategy, Kwasi Kwarteng and see what can be done. In the meantime, our recommendation is to change your 'HomeCare' supplier every year.Our review is posted to this location as we believe British Gas Trading Ltd are registered to this office and are responsible for the 'HomeCare' products.

Clearly asking employees to write better reviews on Google because the company itself is AWFUL and customers are livid. All the 'good' reviews aren't for the company, but for the office space??I'm not even a BG customer and I've spent days trying to get an incorrect bill sorted even though it's nothing to do with me.BG sent me a bill for the property I moved into before my new supplier took over, I wasn't even in the property for the dates stated in the bill, the address was incorrect, and the amount was insane.I called BG 'customer service' team who said this would be rectified and I'd receive a call to confirm within a week. Guess who never received the call, text, or a correct bill... I did get a new bill for the same, incorrect dates, with a higher amount and no explanation as to why the amount changed.I'm now getting credit and threatening notices because I've 'failed to pay' the original bill, which is super stressful and BG refuses to respond to chases or calls.Highly recommend STAYING FAR AWAY from this company as a whole or any of their subsidiaries if you want to keep your mental and physical health in a decent condition.

Boiler Service after 4 years (not risking heating costs, won't survive another winter without C.H,) Incomplete service (checks not done were ticked), now hot water or heating, no reply to online contacts sent, aged 70, registered disabled, on priority list, live alone, but means nothing. Can I have a shower and hair wash at yours please and you pay for a taxi? Can someone read my previous contact and ring me? Spent app £2500 on boiler service cover over last 4 years, can I have a refund please? guessing NO, NO and NO. Oh, and new system isn't showing Electricity element. only gas and service contract accounts, did find a charge eventually, £125, but went to pay and told 'you don't owe us anything' - rubbish. Can anyone guess how angry and upset I am? Probably not. Will anyone read this and help me?

Horrible customer service can't register new account my email always take me to the old account BG opend new email they are kidding or what .Now have monthly bills pay they just changed for every three months without any information to me.When you press this and this buttons over the phone transfer to someone sorry ours office is now close or we are dealing with more important try Internet no I can't because alway take me to old account and not new.Last day living them never ever with this rubbish company.