McDonald's

UPDATE: Visited yesterday and for the first time in a very very very very long time... pleased to report the upstairs area was clean and tidy. A young lad constantly walking around and keeping on top or cleanliness.. well done. Fingers crossed this continues and the below does not return. Food still luke warm too cold... It would appear the staff spend most of their time focusing on orders for the various delivery companies before 'walk in' customers.. perhaps causing our food to be cold?ORIGINAL REVIEW:So with 3 McDonald's within about a 10 minute drive this is certainly the worst.This McDonald's is situated in the town centre and is always quite busy. The ground floor has a few table booths to the left and a disabled toilet. You then have an open space to the right with freestanding ordering machines, however when busy you have people queuing to order at the tills, others queuing to order at the machines and then others queuing to collect their order, it gets really congested, confusing and up close and personal.There were tablets/screens against the window for customers to use, but it would appear these are no longer available.There are stairs to the far right which lead to the main seating area and main toilets. Warning, when busy, you do have to struggle with all those queuing to get there.The general cleanliness of this McDonald's is poor. It seems as though the majority of staff:a) can not be bothered,b) do not like, orc) do not know how to clean.We have watched various staff tickle tables with a cloth, reluctantly touch rubbish with finger tips, push food onto the floor and merely pick up the main bits and leave the rest. The only member of staff we have seen, who seems to care and seems to work and try her best to keep the area clean is an older lady, with her hair tied back in a small bun, I think she has been there for years and she clearly tries hard.So, some more negatives, the upstairs area is often filled with young delinquents who merely want to cause trouble, throw food/packaging and be a general nuisance. Opposite McDonald's is 'Christmas Tree Island' which attracts clusters of people, drinking alcohol, often shouting/swearing or arguing.. they seem to pop into McDonald's to use the toilets.The food, generally is luke warm, and if ordering to your table, keep an eye on the staff wandering around with food on a tray, although the tables are numbered and fixed, the staff never appear to know the layout, you will likely need to flag them down.

Food was okay, normal McDonald's standard. Service was awful. Tried ordering from app but it wasn't working so I had to go down to the till. Asked if I could still get table service as I had left the kids at the table to pay. She said no I had to wait downstairs as they don't have staff to do that. (available on app!) Whilst eating 3 different tables got table service.Toilet was really disgustingly dirty. Everywhere else was clean

Service was quick and efficient. However, that resulted in a bit reckless food handling. Burgers weren't put together with care and attention to a detail. Plenty of space in the restaurant. Certain restrictions apply as people without shoes nor top weren't allowed in.

Having forgotten a £2.20 chocolate brownie in my last order, I was told no problem call us when you've ordered and we will make sure it comes with this order...WELL THIS ORDER WHERE DO I START...No Brownie, the delivery driver did not ring No.10 clearly stated on my order, he instead woke up my neighbour and eventually came up after me saying twice top floor. He was unapologetic, when I checked my order it was stone cold, the burgers look like were put together like a blind person & when I asked if he could double check incase the missing brownie was in the bag separately he just said no.So from the saver menu I had 1 x cheeseburger, 1 bacon mayo, 1 small fries, this totalled £9.56 because the delivery for a 4 minute journey of under a mile is £3.99.Now Clacton on Sea Pier Avenue manager will NOT answer the phone.I don't have a lot of money therefore this was supposed to be a treat, but once again inedible food and disgraceful service.

Edited this review 15th September 2023.Removed the stars as this place is just awful.We ordered 2 coffees and a portion of fries. This took 8 minutes to do. Well I say 8 minutes because as the staff seem to think it's a social club. Whilst you're patience is tested the staff are talking, laughing etc. What they're not doing is providing hot food quickly or cleaning tables. Most of the staff look as if they've slept in their uniform. Management here should just spend a short time observing their staff and discipline where necessary.Last few times of stopping here have been extremely disappointing to say the least. It is almost always filthy and staffed by people who I can only explain as seemingly on community service due to court order. Not a single one acts as though they want to be there. We sat upstairs and watched one young kid taking 20 minutes to clean the area without actually doing anything! The photos show what was on the floor for the entire 40 minutes we were there. The toilets were filth themselves but as many many people treat it as public toilets it would need clearing every 20 minutes. The food was average at best and not particularly hot. This place has done a lot better and to be fair was quite busy but nowhere near summer season busy. Come on guys you CAN do better.

Nice food but I always make a point of no cheese . 9 times out of 10 it comes with cheese . Now while I'm waiting for what I ask for my chips get cold . This happens in many branches .

I recently visited the McDonald's in Clacton town centre and I have to say that I was pleasantly surprised. The staff were friendly and welcoming, and the food was of a high quality. The restaurant was very clean and well-maintained, and the atmosphere was relaxed and comfortable. I was also pleased to see that they offer a wide selection of menu items, including vegetarian and vegan options. The prices are reasonable, and the food arrived quickly. All in all, I would highly recommend the McDonald's in Clacton town centre for a quick and enjoyable meal.

Tried to order via the app, travelled about 15 mins. On arrival I marked myself as there but then the app said it couldn't send my order.I showed the staff and they had to type a code in so it would pull my order up but that didn't work. So I decided to just reorder for a kiosk and reorder.Service was ok and the staff were busy but that meant less staff were there to engage with customers. The service was quick in relation to when I placed the order.I don't use McDonalds a lot so I can't compare it to many visits I've had but the restaurant felt empty, there were more deliveroo & just eat drivers picking up orders than physical customers.

It was busy when I ordered but there were no issues. Not a bad branch, it's a shame about all the antisocial behaviour warnings everywhere. I'm guessing it gets a bit hairy at times!

Absolutely filthy…. Food was ok but trying to enjoy a meal surrounded by pure filth is difficult. Open nappies in the toilet, rubbish everywhere. Cleaner was on site but didn’t seem to be doing much!